Upstairs Stories » Pixelgrade https://pixelgrade.com/upstairs/ A place of discovery, learning, and meaningful connections built around creating beautiful and successful websites for positive impact. Thu, 17 Mar 2022 14:55:06 +0000 en-US hourly 1 https://pixelgrade.com/wp-content/uploads/2016/11/pixelgrade_favicon2-1-50x50.png Stories about People like you - Pixelgrade Upstairs https://pixelgrade.com/upstairs/about/people-like-you/ 32 32 Crafting furniture that lasts and tells a story https://pixelgrade.com/upstairs/craft-furniture-last/ https://pixelgrade.com/upstairs/craft-furniture-last/#respond Thu, 17 Mar 2022 12:31:57 +0000 https://pixelgrade.com/?p=129889 Discover the story of a small furniture design where each piece has a story to tell.

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Along the way, our customers have been one of our most precious sources of inspiration. Not only in how they twisted and turned the products we’re offering, but also in how they keep momentum with what they love most.

There’s no doubt it’s something special in knowing that some of our customers are local. Nothing beats the power that lies in having a friendly conversation over a cup of coffee.

The guys from Eterra Atelier have been gravitating around us for a very long time. They created a few custom furniture items for our office that are still here today, after eight years or so. In the digital space, it feels good to know Alex and Ștefania opt for Fargo, an outstanding portfolio WordPress product.

As we always do in our interviews, we focus more on the story behind the brand rather than on the website per se. In the end, we share a similar set of values, among which excellence highlights the most.


Oana

Who’s behind Eterra and what’s the story?

Ștefania

Alex is the 4th generation in his family to do woodworking and is pretty good at it too. We are two best friends who share a common dream: to build a brand doing what we know best. Shortly after completing our bachelor’s degrees in architecture, we decided to try working on something new and exciting together, so we started to do some soul searching. 

We had the tools, the knowledge, and the atelier to try our luck with this one. The puzzle pieces fitted nicely, so we started to build the project that would eventually become our brand, Eterra Atelier.

Oana

How did the previous generations impact your becoming?

Ștefania

One of the most valuable lessons from previous generations that stick to us to this day is the idea that we could make a living running a business doing something we love.

In reality, it’s more than a lesson in entrepreneurship. This idea is deeply embedded into what we do.

Alex spent a LOT of time working with both his grandfather and father in the workshop, so he got a first-hand experience of what it’s like to have complete control of the crafting process.

Sometimes the only tool you need with wood is a well-sharpened blade, be it a chisel, a knife, or a planer.

ștefania

Oana

What holds you back from putting a face on the brand’s name?

Ștefania

We are two introverted entrepreneurs, so we prefer to take a step back and let our products do the talking for us.

We openly admit it’s not the best of strategies in this day and age, but we tend to hold traditional beliefs about marketing anyway.

It’s a show, don’t tell style of approaching our customers, making our growth slow but ultimately very solid in the long run.

Stefania and the Enoki coat rack created in their studio

Oana

Which is the first product you sold, and where did it land?

Ștefania

The first product we sold was a small home bar piece. Naturally, as is the case for most entrepreneurs, it was made for a friend. He needed something special to fit tightly in his kitchen, so Alex offered to help. It was an exciting project for us, a chance to see if we could bring forth our ideas from sketch to actual product.

The home bar was a success, and we occasionally get to see it serve its purpose. It’s a constant reminder of how far we’ve come and how much we have to grow even further.

Oana

Your finely-crafted furniture is mostly made out of wood. Why’s that?

Ștefania

Wood is our medium of choice because knowing how to morph it efficiently and beautifully is what we are good at and love to do. Every new project is an opportunity to further build on this knowledge, allowing us to push boundaries.

Products created by Eterra Atelier

Sometimes the only tool you need with wood is a well-sharpened blade, be it a chisel, a knife, or a planer, and it can be shaped with ease.

Oana

Would you like to experiment with different materials?

Ștefania

We are interested in experimenting with locally sourced stone used by Alex’s father and grandfather for more than 50 years for architectural monuments.

The project we are thinking of does not currently have a defined shape and purpose. In our minds, it could become many things, such as a very sculptural tabletop, an architectural lighting piece, or something completely different such as a witty decoration that could impress your guests.

Since this would be a more experimental project focused on aesthetics rather than functionality, we would see it exposed in art galleries or at furniture fairs to serve as a material statement of our values.

We aim to use design gestures that would highlight the qualities of the wood: a soft feminine touch for walnut or a rich burgundy hue in oak.

ștefania

Oana

How does your creative process look from the concept to the execution per se?

Ștefania

Our creative process is rather spontaneous. It usually starts with a fascination or interest in a shape or object seen in real life. It could be anything from an art piece or a piece of furniture and the texture and appearance of a piece of wood.

Many of our ideas never reach the final stage, and it is incredibly frustrating for one of us (not Alex). The initial idea is studied and turned into simple shapes thru sketches that are eventually rendered in 3d to be analyzed as potential works. If the image is convincing enough, we decide to turn it into a prototype in our atelier. 

Oana

What’s your signature as an artist?

Ștefania

We like to think that the most noticeable feature of our products is the small details such as surface finishes, bevels, and edges. A lot of time is spent working on the elements of wood joinery to achieve a long-lasting furniture piece, and it’s one of the main reasons people appreciate what we do.

One of Eterra’s products that highlights their attention to detail

Oana

Most of your products have pretty feminine design elements. What inspires you?

Ștefania

Usually, most of our products are constructed into shapes starting from the pieces of wood that we will be using. You could say that the base material is the source of inspiration. 

We aim to use design gestures that would highlight the qualities of the wood: a soft feminine touch for walnut or a rich burgundy hue in oak. For every single curve and profile, we take inspiration from the natural flow of the wood grain and the need to bind elements together elegantly within this flow. 

Oana

What do you expect people to feel when using your furniture?

Ștefania

We expect people to feel proud of the visual space crafted with the help of our furniture, meaning a sense of belonging and intimacy in a room designed to suit their needs.  Because we handcraft each piece, our clients have the unique opportunity to contribute and adjust certain features of the final product visually.

This small element of customization makes every piece of furniture unique in its way and brings a new unexplored possibility to the furniture market.

Oana

What’s the difference between crafting custom projects and creating your own collections?

Ștefania

Custom works generally come with many design limitations and are the embodiment of the client’s specific needs. There is usually a very limited budget available when doing custom works, a very tight size for the final product, and a fixed desired aesthetic.

Our collection is the soul image of our vision and brings forth our highest skill and abilities.

The three little things that reflect our vision and who we are: wood (Eterra Atelier is 100% inspired by wood and is committed to bringing forth its beauty), handcrafted (molding the physical material is what we love to do and are the best at), and finally clarity and simplicity (taking the simplest of ideas and making them remarkable thru craft is our daily mantra).

Eterra’s website created with Fargo

Oana

Do you ever think of yourself as too elitist due to who you address?

Ștefania

No, it’s just that due to the nature of the materials that we use and the time needed to process them into final products, the result of our work becomes inevitably expensive. It takes hours of intense physical and mental work to achieve the desired results. 

Oana

Please name a few books that shaped your philosophy as an artist & entrepreneur.

Ștefania

Our way of doing things has been inspired by fantastic stories of heroes such as The Alchemist by Paulo Coelho and Eiji Yoshikawa’s Musashi. The philosophy of self-reliance, inner calm, acceptance, and discipline are what we try to build thru our work and entrepreneurship. 

In such confusing times, where we tend to forget about nuances and fall too easily into dichotomies, Eterra’s story is here to remind us that we need blurry lines in order to keep dreaming and creating products and experiences that last for more generations.

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Running a coffee shop and driving positive change https://pixelgrade.com/upstairs/coffee-shop/ https://pixelgrade.com/upstairs/coffee-shop/#comments Tue, 23 Nov 2021 13:34:39 +0000 https://pixelgrade.com/?p=128546 Finca Roasters is a two-folks specialty coffee business in Baden, Germany, with a strong desire to make a positive change in their part of the world.

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It’s been a while since the last interview we published around here. While I constantly reach out to customers to encourage them to tell their stories on our blog, I can understand their silence. Small businesses have a lot to carry on their shoulders, and especially these days when the turmoil keeps floating around us.

When I first visited Finca’s website, I was: Ha, look at these guys! I (but I dare to speak in the name of the entire team) have a soft spot whenever I see customers who dare to take our product to new heights. Creative folks who dare to express their personality in bold ways and often step out of the demo and explore uncharted teritorry with the theme.

Rosa2 is our flagship product and one that allows plenty of experimentation, so Linca and her partner, the minds behind Finca, were not afraid to jump into the unknown when putting together their business website. They’re surrounded by specialty coffee every day and wanted to create a digital home that speaks to the core of their love for the product and gather a like-minded community.

I reached out to Lina a couple of times, and she recently agreed to make this interview happen. Once again, the delayed answer is because it’s draining to run a business in a duo, especially when you are at the very beginning.

The first building blocks for Finca are incredibly solid and inspiring. This brand is more than a personal philosophy around specialty coffee. It’s a role model in investing resources to create positive ripples in disadvantaged communities in Colombia.

But enough spoilers, let’s get going. Enjoy this conversation with a cup of great coffee next to you.

Oana

What does your business name stands for?

Lina

“Finca” refers to a small piece of land in Colombia where farmers live and work. We use the word “Roasters” to highlight the activity we carry out with coffee, that is, roasting coffee beans. So together, these words refer to a product (coffee) that we transform.

The farmers in Colombia are charming people, and they feel very proud of what they produce.

Lina

It has origins in Colombia and stands for the way of life of many people there. They only produce small agriculture and have to know very well how to grow and treat nature. This way, they can ensure their family traditions are caried on and they have economic survival. The last one is an everyday challenge in countries under development.

Oana

You kicked off your business in 2021. What gave you the courage to take the leap?

Lina

During my Master’s Degree in Regional Sciences here at Karlsruhe Institute of Technology study, I already had the opportunity to learn more about the work of Colombian farmers, some of their motivations and needs. So because of the pandemic, I decided to support them by buying their product: coffee and thus generating income. I also wanted to give continuity to my master’s thesis, “Securing the livelihood of smallholders in Colombia.”

Is good to see there is more and more awareness about fair trade coffee.

Lina

I analyzed the situation of small farmers and their threat from climate change, persecution and violence, and the importance of production systems. So I decided to make Colombia known through one of its main export products. I also wanted to give part of the sales profits to social projects developed in vulnerable neighborhoods of Bogotá (my city of birth). I didn’t hesitate and decided to start the project!

Oana

Why did you choose Colombia as the main provider of your coffee?

Lina

Colombia is one of the leading producers of quality specialty coffee globally. It is also my country of origin, and I know its people, geography, products. What better way than to offer a product with total conviction?

Where the magic happens, and coffee cherries flourish

Oana

How do you build direct relationships with farmers?

Lina

It hasn’t been complicated. The farmers in Colombia are charming people, and they feel very proud of what they produce. They open the door of their house, of their “Finca,” lovingly show you their plantations (coffee, bananas, avocados, etc.) and sit with you while offering you a cup of coffee, or as it is called in Colombia, “a tintico.”

Oana

How does the coffee landscape look in Baden, Germany?

Lina

Well, for sure, no coffee plant could grow here in Karlsruhe, but we got a large coffee landscape referring us to an incredible amount of little coffee shops and even more coffee junkies out there. What is good to see is that there is more and more awareness about fair trade coffee, organic coffee, sustainability, and things like that.

For me, being sustainable means putting aside mass production.

Lina

I’d say Finca Roasters is here at the right moment to awake even more conscious enjoyment of coffee consumption by feeling more connected with coffee-growers.

Oana

Specialty coffee is a new concept. How do you explain it to people?

Lina

Specialty coffee is a certified coffee, which has met the highest quality standards within the international system. In this evaluation, the whole grain process stands out above all, from its planting, harvesting, going through a rigorous and careful selection. Of course, each of these processes is influenced by local geographical and cultural factors, which in turn ensure this specialty.

Lina, one of Finca’s Roasters Co-founders

From my perspective, this is one of the main aspects that explain the specialty coffee trend. Consumers are increasingly interested in knowing the origin of their products and bringing to the table a quality coffee that also tells a story.

Oana

What do you understand by being sustainable when it comes to this industry?

Lina

For me being sustainable means putting aside mass production. It is to reduce and reuse, as in the case of waste and packaging. And finally, contribute to the social development of vulnerable communities.

Our website is the primary selling tool for us, and this is why we have to rely on it so much.

lina

As for the industry, I must say that very few care about these aspects. Coffee leaves bring too much profit for big companies and those who grow it get almost nothing. This must not be acceptable! Nor is it acceptable that some don’t care about reducing the tons of garbage that they generate, for example, through their packaging, who are made up mostly of materials that are impossible to recycle (at least here in Baden-Württemberg).

Oana

You are a two-folks business. How do you succeed to manage everything?

Lina

At the moment, we’re a little business, roasting coffee on demand in a very small amount for our customers, so everyday business isn’t that much. But it helps a lot that we both love what we do, each with its strengths and weakness.

I personally prefer roasting, calculating, and getting in touch with customers, suppliers, and farmers, whereas Stefan likes designing, taking photos, and working on our website.

Oana

How does the website built with Rosa 2 support your efforts in selling great coffee?

Lina

Our website is the primary selling tool for us, and this is why we have to rely on it very much! Obviously, it took a lot of time to get the design right, to adjust and modify everything, but the background tools of Rosa 2 helped a lot to compose colors, layout, and shape details. Also, the smooth WooCommerce-compatibility is a decisive advantage!

We like what we’ve managed to do for now, and we think customers can feel our conviction and effort on our whole website. We think that the theme from Pixelgrade is an essential part of what we succeeded in.

Oana

What gives you hope that you will make it during these challenging times?

Lina

For sure, the necessary measures during the pandemic challenged the whole economy of our country, but, at the same time, many people have started to rethink their habits and consumption impact: We can observe a lot of awareness and will to change something! Because of this, we decided not to wait for a better occasion. We just did it!

Oana

What drives you to be socially involved and to sustain NGOs?

Lina

With my background as a native from Colombia and as an academic in regional sciences, I needed to consider the coffee production chain and people who don’t have the luck to count on a safe income. I like what the Initiative Aitue does, especially the fact that organizers and the needy are from the same district. They inspire themselves to go further together. This has to be supported!

Oana

What makes a cup of coffee outstanding?

Lina

Apart from an excellent specialty coffee grain, there are many influencing factors like grinding level, water quality, and preparation time. But the most important thing is a passionate coffee lover who spares no effort transforming a simple cup of coffee into an outstanding one!

Oana

What’s your favorite: espresso, v60, or anything with milk?

Lina

I genuinely love every kind of filtered coffee, especially Chemex! This way, you obtain a clean cup that shows you the true quality of specialty coffee grains.

Oana

What’s one thing that we get wrong about coffee?

Lina

It’s like with everything in our life: Without trying, experimenting, and being brave, you’ll miss a lot of taste.

It’s refreshing to see entrepreneurs who keep dreaming of changing their part of the world one coffee cup at a time. In a world obsessed with everything big, it’s liberating to chat with two people in love with specialty coffee.

As with many creative endeavors out there, it takes a lot of courage to leap and do things your way. However, isn’t this the only way to build a name for yourself and make your voice heard? Keep dreaming!

Does Rosa 2 sound interesting?

Take a look and discover all the features packed into this versatile WordPress theme 👇

View Rosa 2

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Rethinking the way we travel and wander https://pixelgrade.com/upstairs/travel-and-wonder/ https://pixelgrade.com/upstairs/travel-and-wonder/#comments Thu, 29 Jul 2021 06:17:00 +0000 https://pixelgrade.com/?p=126137 We can do better when it comes to traveling and exploring the world. Learn how you can do it more mindfully.

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Some conversations pass by, and some leave a mark. Thankfully, I experience more of the latter. Even though they take place in a digital environment, I’m beyond grateful for our customers’ generosity. Taking their time to answer my questions and curiosities means a lot to me.

As a gal in love with storytelling, it comes in handy to reach out to customers and ask for an interview. I do this exercise constantly for a couple of reasons.

On the one hand, I enjoy discovering digital gems made with our WordPress products. Each website that pops up and expresses the author’s personality keeps my wheels spinning. On the other hand, it’s a gateway towards finding narratives that fuel my imagination through the roof. There’s something special about talking with people all over the world and expanding my horizons.

Such a treasure is Hallo Island, a beautiful website made with Felt, our magazine WordPress theme.

Hallo Island is made for the love of… you guessed it, Iceland! It’s an outstanding website full of great stories about this side of the world. Sabrina, the brain behind this journey, is in love with this country, so she translated her obsession into a digital playground (thank you for that!).

As I told her, too, one of our core values at Pixelgrade is care. Towards our teammates, families, friends, community, customers. Therefore, I tailored the questions to explore this particular value through our conversation.

Let’s dive in!

Oana

What’s your profession, and what are you doing besides writing on Hallo Island?

Sabrina

I work as a freelance web designer and SEO consultant. When I don’t work or write on Hallo Island, I spend as much time as possible outdoors. This might be walking my dog, going on hikes around where I live, or going on multiple-day trekking tours somewhere in Germany. I also try to travel as much as I can, not only to Iceland.

As a travel blogger, I feel like it’s my job to promote responsible and sustainable travel.

Sabrina

Oana

You write on your website since 2014. How was the journey so far?

Sabrina

It was exciting and full of ups and downs. I’ve had times of zero motivation followed by crazy productivity. It’s fun to see how a website grows and changes over the years as you develop as a person and your interests and values adjust.

Recently Covid had a big impact on my website since nobody was allowed to travel. After having the highest peak in visitors in January 2020, the numbers dropped rock-bottom. I think that’s a situation where you either quit or push forward even more. And on a small scale, these situations occurred every now and then during my journey. Luckily I always chose to go on.

Oana

From all the stories you published, which one speaks a lot about your values?

Sabrina

There are two stories that go in the same direction. One is a text about how to be a responsible tourist in Iceland. The other is about the Scandinavian Travel Codex that includes some “rules” for travel bloggers writing about Scandinavian countries.

Over the past years, Iceland got very popular, and some visitors behave like it’s some Disney Land. Fun fact: Justin Bieber gave this kind of tourism a huge push since he didn’t treat nature well. These visitors walk around fragile moss, feed the horses pizza, or lurk into Icelander’s living-room windows, and that’s not okay. As a travel blogger, I feel like it’s my job to promote responsible and sustainable travel.

It makes you feel humble and see the beauty of our planet.

Sabrina

Oana

In which way did the book Glósi, my Icelandic horse impact you?

Sabrina

It wasn’t exactly the book that inspired me to start a blog, but it got me to travel to Iceland. I read it as a kid and since then have always wanted to go and ride a horse in Iceland. This dream came true in 2013.

I guess I couldn’t stop talking about Iceland, and eventually, my former boss told me to start a blog so he doesn’t have to listen to it. His intention was not only to stop my talking but to try out how websites and SEO work in an environment created by me.

Oana

What brings you back to Iceland over and over again?

Sabrina

There’s so much to see! I haven’t been in every corner yet, and even then, everything changes during the seasons and looks like a completely different world.

Volcano eruption in Iceland

Social media gives the wrong impression here – you will never stand alone in front of a waterfall-like Skógafoss.

Sabrina

Also, it’s the people and their mentality. Everyone’s more relaxed, and they have the saying “Þetta reddast” (everything will turn out okay), which I miss in my everyday life sometimes. I live in Frankfurt, where every person is stressed, and work is the top priority, so Iceland is a good break.

Oana

Iceland is a country that you either love or hate. Is this narrow-minded, or does its great uniqueness provoke such dichotomies?

Sabrina

It’s not narrow-minded. I think its uniqueness can make you love it or hate it.

Iceland can be harsh depending on the season you visit. In winters, you only have a few hours of sunlight or even no sunlight at all when the weather is bad. In summer, it’s beautiful, everything is green and alive, but still, the temperatures don’t go above an average of 15-18 degrees Celsius (59-64 Fahrenheit). It’s windy, and it’s cold; the weather can destroy all of your travel plans. That’s something to deal with when traveling to Iceland.

Also, there are tourists, and by this, I mean a lot of tourists. You never get to see the popular places without people (except when a pandemic is happening).

Social media gives the wrong impression here – you will never stand alone in front of a waterfall-like Skógafoss (the super popular one), and there are restrictions in almost every place to not cross fences because too many people took photos there and damaged the place. I guess that’s one of the main reasons people might be disappointed.

Oana

What does this place teach you that others do not?

Sabrina

Every time I visit, it shows me how small people actually are. It makes you feel humble and see the beauty of our planet. It also teaches me that nature has an impact on everything. You can’t plan a trip to Iceland as you would when going to New York, for example.

The weather can put your plans down for days, and you need to start being spontaneous. Icelanders adopted this life over the years, and they go high during the summer and “hibernate” during the winter. When the weather is good, you go outside and do things. And when it’s not, you stay cozy inside.

I don’t see as much as others during my travels, but I’ll have a deeper connection with a place and its people in the end.

sabrina

Oana

What drives you to do the Laugavegur tour again any time?

Sabrina

Laugavegur is a long-distance hike through the highlands, in my opinion, one of the most beautiful places in Iceland. You walk for 4 to 6 days with your tent, food, and everything you need on your back. It’s just you, nature, and no phone reception.

Textbook digital detox, calming down and focussing on what’s important (hot chocolate and snacks at the end of the day). The trail is not easy to walk but is suitable for beginners. It leads you through the pure wilderness, something you don’t find on many popular trails like the El Camino in Spain.

Oana

Traveling comes in many shapes and forms. What’s the one that fits your style?

Sabrina

I used to love traveling to big cities, which changed over the past years. Cities stress me out, and this might be a little generalizing, but… they all look the same (not the same, but it’s buildings, cars, and shops).

I used to live in Manhattan for a while, and I’ve lived in Frankfurt for the past ten years, so for me, it’s time to get out of the city and back into the countryside, the mountains, or just into a forest.

Nowadays, I’m not particularly eager to just check a place out. I try to spend a lot of time there and really get to know it. This might mean that I don’t see as much as others during my travels, but I’ll have a deeper connection with a place and its people in the end. I like road trips and experiences a lot more. Last year I bought a camper van, so let’s see how this changes my travels in the future.

There’s so much beauty right in front of our doorsteps; we don’t always have to hop on a plane.

sabrina

Oana

What’s your take on the slow travel approach?

Sabrina

I believe it’s the only way to make most of our trips.

The last years have shown the worst side of traveling. People see a spot on Instagram, go there for the photo, and leave. Some places are overcrowded and just a step away from being destroyed. We need to relearn to appreciate the places we visit by spending more time there and connecting with the locals.

Also, we shouldn’t just visit a place because some celebrity or influencer went. I think we need to find our own pretty places and paths that are not so popular.

Slow traveling leads us to explore the areas around us more. There’s so much beauty right in front of our doorsteps, and we don’t always have to hop on a plane. To be honest, this is something Covid taught me. As traveling was super complicated in the past year, I started to discover my country and the areas around me much more. I didn’t know an area looking almost like the red rocks in Utah just an about hour away from my home.

Treat everyone kind, be good to nature, leave everything better than how you found it.

sabrina

Oana

What’s one bit of advice to start traveling more mindfully?

Sabrina

Take your time. I can’t stretch that one enough. Mindful traveling is not about ticking things off your bucket list; it’s about connecting with a place. For example, don’t get your coffee at a big chain, but sit down in a small coffee shop for an hour or two and just soak in the atmosphere and people around you.

Another piece of advice is: talk to the locals. Ask them about their favorite places, about good restaurants, and where they drink their beer. This way, you will experience a place in a totally different way than when you go to the Lonely Planet’s recommendations.

And lastly: don’t be an a**hole. Treat everyone kind, be good to nature, leave everything better than how you found it. It’s the little things. Don’t take stuff for granted just because you’re in another environment or culture. Don’t discuss certain rules that you don’t know from your culture. Just be a nice person.

In a world where many of us hurry up to make that pixel-perfect photo in that flawless corner to gather likes and comments, I genuinely believe that we need more people like Sabrina. Travelers who understand that beauty lies in getting local, understanding the cultural particularities, and leaving the place better than you found it.

There’s enough visual pollution on social media, so let’s learn to deconstruct some bad habits and treat well the only house that we all share at the end of the day: the Earth.

Treating it more gently and respectfully is, in itself, a journey that we should pursue more often.

What to share your stories online?

Sabrina uses Felt, our WordPress theme, to document her travel experiences through writing. Take a look, maybe it fits your style.

Explore Felt 👀

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Cooking as a form of self-expression https://pixelgrade.com/upstairs/cooking-self-expression/ https://pixelgrade.com/upstairs/cooking-self-expression/#respond Mon, 05 Apr 2021 09:01:57 +0000 https://pixelgrade.com/?p=124006 When cooking is a way of exploring creating potential, the possibilities become endless. Roo's a chef who's not afraid of playing around.

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We’ve always been treating customers as partners. We did not want to stop the dialogue once the transaction is finished. It’s merely the beginning. We’ve been creating bonds with people using our products in several ways. One is through the power of storytelling, by interviewing them.

Even though I’ve been taking dozens of such interviews, there’s always a surprise. Whether in the person I’m having a conversation with or in his particular story, I have something to learn or unlearn. 

When it comes to Roo, a chef living in Chamonix and celebrates her roots by making delicious food, the discovery was even more profound. From the radical candor she’s expressing through narratives on the website to the huge respect she pays towards her family by the way she cooks, Roo’s transmitting a strong feeling of authenticity. It simply goes through the screen. No wonder why the food is love saga is so fierce.

I got in touch with Roo after several attempts. The first time, I reach her via her email, provided by Alin, my customer support teammate. The second time, through her website, on the contact page. I think the first time was the lucky one when she emailed me back. Why is it important for what you are going to read next? Well, because little things get right from the first try.

Roo knows that better than anyone. 

Oana

You are half British, half Gujarati. How does the mix impact your becoming?

Roo

It’s everything. My love for food started from day one with a family that shows love through food and feeding. Both my English and Gujarati grandma may have fed me in different ways but without them, I wouldn’t be doing what I’m doing today. 

Talking about today, I’m planning on finishing off a few recipes to publish on my site. Then I’m going to sketch out some compositions for a painting commission and hopefully find some time for a little bike ride this evening to make the most of the glorious sunshine that we have at the moment! ​​

What I do is an extension of the way we worked on that course, but innately just who I am.

As for values, generosity is something I’m grateful that my parents instilled in me. My parents are giving, generous people…especially when it comes to food.

Oana

What makes this eclectic universe yours?

Roo

It’s a mish-mash of everything I’ve experienced; my background, the friends I’ve made, people I’ve been with, different cultures I’ve had the pleasure of spending my time with, places I’ve lived and traveled to, conversations I’ve had.

Nobody else has had those exact same experiences which make my food universe uniquely mine, as yours is uniquely yours.

Creating makes me feel like myself and when I neglect it, I feel unhappy.

Oana

What’s one dish that speaks the loudest to you?

Roo

Bread! Whether it’s fresh chapatis from my daddyma or a thickly sliced white loaf from my nan—bread is my soul food!

​​It’s magic isn’t it?! With flour and water you can make the most deliciously comforting thing in the world.

Vegetarian-Pizza-by-Roo-from-pompomcooks.com
ForaMushroom Flatbread Pizza by Roo

Oana

What are the flavors that stick to you? Feel free to partner them with Radiohead lyrics.

Roo

Onions, garlic, and ginger are the holy trinity and the starting blocks for almost all of my Indian cooking (which I do the most.)

I’d partner them with the whole “In Rainbows” album by Radiohead because I put it on almost every time I start a giant prep list. It gets me in my kitchen groove and bobbing along like Them Yorke himself. 

PomPom Spice Blends

Oana

In which way does food highlight who you are?

Roo

Food highlights not only my wish to nurture and care for people, but also my desire to control situations. Above all else though, I think it highlights my innate need to constantly create and make.

Without running the risk of therapizing myself too much, I’m the eldest sibling, and a perfectionist—both of those things make you want to control situations to some degree. ​​

And creating isn’t s much a drive, as a need. Creating makes me feel like myself and when I neglect it, I feel unhappy…That’s enough to keep the wheels spinning.

Oana

Which are the emotional connections that your food enables?

Roo

The deepest, most primal emotional connections that you can think of: feeding and caring for people!

Comfort Food: Dahl & Chapati

There must also be an untranslatable word somewhere for the feeling that you get when you push your hands into the fresh dough, wash the dirt off of vegetables or pick fresh herbs.

When I develop a dish I can envisage how it will be served, what the ideal lighting is, and the general tone.

Oana

You are debunking the world of cooks by making it more humane. What drives you?

Roo

I feel incredibly privileged with how I was brought up to eat delicious, homemade food but I don’t take it for granted.

I grew up in an area of the UK that isn’t so affluent so saw the direct connection that circumstance, wealth, and upbringing had to the food that people eat.

It sounds so basic but I just want everybody to enjoy great food because it’s where I get so much of my own joy from.

Oana

You juggle with multiple creative arenas (cooking, painting, photography). What brings you this combo?

Roo

I have a degree in Illustration & Visual Media from Brighton University in the UK. The course was incredibly varied and eclectic, encouraging anything from creative filmmaking, photography, printmaking, graphics, prop design, painting…on that course, anything goes!

I suppose what I do is an extension of the way we worked on that course, but innately just who I am. I like to stay busy and keep fresh creative ideas constantly flowing. 

Switching between different creative arenas helps me feel as if my ideas aren’t going stale of being overworked. I enjoy it all as well! 

When I develop a dish I can envisage how it will be served, what the ideal lighting is, and the general tone. I want to be the one to capture all of that. (God, I sound a bit like control-freak Monica from Friends, don’t I?). 

As for painting, I fell back in love with it at the beginning of the Coronavirus epidemic when I had more time on my hands, and through lots of encouragement from friends and strangers, I’m now selling my paintings as prints! 

Tomato Vine Print created by Roo

Oana

Is creativity in the food industry overrated or, on the contrary, people lost the playfulness on the go?

Roo

Creativity is what makes the food industry go round and keeps it fresh. There would be no fusion food, no restaurants, no new menus, no food fads, no cookbooks…no Chef’s Table (what is a world without Chef’s Table?!) without creativity. 

The emotional liaison comes from the connection that I felt to my mum, my grandma’s or aunties when they taught me to cook.

I’m always creating. My problem is I can’t stop and just switch that part of my brain off sometimes. I express it through the menus I create for my private clients, how I put ingredients together, the way I plate the food, the way I choose to paint the thing I love the most, the way I compose food to photograph and play with light and hopefully the way I express myself through writing. It’s all on my site!

Oana

What’s the emotional liaison to your cooking classes? How do they make you a better chef?

Roo

My cookery classes keep me on my toes and I feel make me a better chef. They force me to take off my metaphorical professional Chef’s hat and don a home-cook cap instead. I learn a lot about my own processes when I stop to share them with others. 

I’m not a natural performer so I always get stage fright before teaching but as soon as I start, the excitement and love for sharing food with others take over.

On a deeper level, I think that the emotional liaison comes from the same connection that I felt to my mum, my grandma’s or aunties when they taught me to cook certain things, such as ​​a classic Victoria Sponge Cake which I made with my siblings every time we visited my nan on the weekend.

Oana

You see the Alps in Chamonix from your window (lucky!). What does the landscape whisper to you?

Roo

I do feel incredibly lucky. Most of the time the landscape is whispering, “put down your knives down and come out to play!”

​​I get to look at them every single day! I get to see how the face of them changes with the seasons but they remain the same. Stoic and strong.

People of all backgrounds would be sat together, eating with their hands, passing food around, drinking, and laughing.

Chamonix Mont Blanc — Roo’s home

Oana

What’s your relationship with nature, and how it fuels your creative tanks?

Roo

Nature and food are my number one loves. It’s no surprise really, without one there isn’t the other. A muddy ride on my mountain bike, a slash around on my snowboard, a walk up a mountain, swim in a lake or forage through the woods is just the ticket to refuelling the creative tanks.

Oana

If you should share a message with the world through food, how would it taste and look?

Roo

It would be a endless patchwork of picnic blankets spread across the biggest park you could ever imagine. The sun would be shining, the sky blue and the air warm.

People of all backgrounds would be sat together, eating with their hands, passing food around, drinking, and laughing. It would taste whatever gave you pure, unbridled joy as a child.

Mr. Whippy ice cream, fresh tomatoes picked from a vine, rainbow sprinkles, warm bread and butter, cereal as a midnight snack, birthday cake, fish & chips by the seaside, cheese sandwiches in the back of the car…anything goes.

That entire feeling from that scene is what I want to share. 

Sunshine Cake by Roo

Watch out and make sure you’re not hungry when you visit Roo’s website (which, btw, is made with Felt, our beautiful WordPress product). Her digital crib is a delight from top to toe. The images and illustrations are coherent and aesthetically pleasant, the writing is engaging and inspiring, the colors and overall branding reflect her personality and system of values.

Roo succeeded in doing what we aim to see to everyone collaborating with us in a way or another: a digital playground that’s tailored to specific needs and highlights the essence of the person behind the curtain.

Similar to a theatre piece, it’s always mesmerizing when you can relate to the character on stage, right? This is when the magic happens.

🌶

We’re food lovers always in touch with people who cook in a sustainable and meaningful way. Thankfully, some of them are our customers. Cristina is a pastry chef who talks honestly about the story behind the curtain. Read our interview to find her learnings along the way.

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Contributing to humanity through architecture https://pixelgrade.com/upstairs/architecture-culture-humanity/ https://pixelgrade.com/upstairs/architecture-culture-humanity/#respond Mon, 29 Mar 2021 08:20:31 +0000 https://pixelgrade.com/?p=123819 Contributing to the world comes in many shapes and forms. Architecture is one the most powerful tools to impact both our present and future. Discover why's that from this thrilling interview.

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Even though there’s almost a decade since we’ve been doing our work, I’m still in awe every time I have access to our customers’ world. While all narratives are worthy, some stick to me in a way that’s hard to describe. Yet, its echo goes through the screen and brings new appealing perspectives.

In the last four years, I started to be more interested in the world of architecture. Due to my friendship with Alexandra, the gal in charge of our long-overdue redesign process at Pixelgrade, I started to look at the world through different lenses.

I’ve always been curious to understand more about the buildings I came across during my travelings, but you can only learn so much by yourself. It’s far more captivating to put things in order and get a wider picture with a great companion next to me.

If in real life I’m lucky to have friends who challenge the status quo of architecture, in the online playground I’m lucky enough to have access to customers who use Mies, our WordPress product, to showcase their view of the world.

Mark Mueckenheim is a licensed architect in Germany, the principal of MCKNHM Architekten, and the co-author of the book “Inspiration — contemporary design methods in architecture.“ Together with his business partner Maria Paz de Moura Castro King of RIZOMA Arquitetura Brazil, build a new business (PMCKM) through which they work on projects in the US and South America; their office is based in the San Francisco Bay Area.

Before moving to the US, he taught for six years at the RWTH University in Aachen, Germany, and as visiting professor at the TU Munich from 2009 to 2012. Since 2013, he is appointed as the Graduate Director of the School of Architecture at the Academy of Art University in San Francisco.

He received his Master of Architecture from Parsons School of Design, New York, and his Graduate Diploma in Architecture at the Bartlett School of Architecture, University College London.


Our digital conversation stretched for two months, and I now take great pride in offering you access to our exchange of ideas.

This interview is, by far, one of the most valuable I’ve done at Pixelgrade. In many ways, it felt like I was enjoying a cup of coffee with Mark at a corner of a noisy street in San Francisco. I’m beyond grateful for the opportunity, and I’m confident you’ll be, too.

Oana

What’s your story off the record?

Mark

From an early age on, I was searching for something that was fulfilling to me. My parents asked me to earn my own money for any expenses that were out of the ordinary, so I worked many odd-jobs, which gave me some early life experience.

I also knew that I wanted to do something creative and something that would improve people’s lives.

One of these jobs was a particularly strenuous one, in a factory at the age of 15, which is the legal age to work for teenagers in Germany. I took the job to earn enough to afford a new electric guitar. During this time, I realized that I didn’t want to work for money so that I could live, but rather to live so I can do work
meaningful to me and hopefully others.

I also knew that I wanted to do something creative and something that would improve people’s lives. I was looking for an activity that has meaning beyond myself or beyond a work product. I searched very long and hard, and I thought I would never find this occupation.

Only in retrospect, I can say that the calling found me a long time before I knew it, starting with my first architecture internship at the age of 16 and working in construction for multiple years shortly before and at the beginning of my studies, as well as through everything that came after.

Oana

What influenced your career path?

Mark

There are two kinds of influences, some of which originated in my early childhood, adolescence, and close family, and others which came later during my studies and along my career path through mentors and peers.

In my early childhood, I spent a lot of time with my grandparents. My grandfather was a significant influence—he was a real Renaissance man. He could build or fix anything to which he set his mind. It was awe-inspiring to see him make something out of nothing.

He would work with me on little projects in his workshop, an old shed-like garage where I handled mostly wood-working tools starting from a very early age. I still have my grandfather’s old workbench in the model shop of my office. It is actually my great-great-grandfathers’ who was a cabinet maker and what we would today call “furniture designer.”

So the workbench it’s in its fifth generation now, it is way over a hundred years old and is about to need some restoration soon. This fearlessness to approach any task is an attitude that guided me all my life, together with an unwavering trust in my abilities, which my grandmother instilled in me.

I generally feel extraordinarily fortunate and blessed to have made so many beautiful encounters with really amazing people from all walks of life and from all parts of the world.

Another important influence were the many talks I had with my father, who is an architect. His stories and worldview made a lasting impression. I also owe a lot to my mother, who was profoundly attentive when I grew up, giving me many of the skills I still use today. She has an impressive drive and dedication that I fortunately inherited.

My parents instilled in me an appreciation for culture and music, and I grew up exposed to diverse urban environments and cultural activities in the dense cultural setting of the Rhine-Ruhr region in Germany.

I was also a musician for ten years before I seriously entered architecture. Leading a band at an early age, I had to acquire some managerial skills, which are still benefitting me today.

In my professional life, there were multiple influences by a few outstanding professors who would speak to me not only about my projects but also about my personal development as a designer. My network of friends and close peers encompasses, of course, several architects, but also artists and photographers, musicians, former students, makers and builders.

Whenever we meet, there is always a stimulating exchange about our ideas. These conversations have influenced and shaped me as a professional. I sometimes feel like I have acute imposter syndrome, and I generally feel extraordinarily fortunate and blessed to have made so many beautiful encounters with really amazing people from all walks of life and from all parts of the world; several resulted in lasting friendships.

Oana

What does architecture mean to you?

Mark

For most laypeople, any building will probably qualify as “architecture,” and that is absolutely fine, but for architects, this is not so easy. To be considered architecture, a building, no matter how small or big, how cheap or expensive, needs to assert a higher quality than the average structure.

This quality can come through many different avenues; it could be straightforward in form of its materiality or spatial quality, or more indirect, in its societal impact or higher purpose.

Architecture requires a lot of dedication, and has huge responsibilities as well as liabilities, it is also extremely rewarding.

The criteria are manifold and complex; many books have been written about this, so I could go on for a while here (laughs). In my firm, we believe that architecture is a cultural act, and therefore, a contribution to the culture of humanity. We need to make sure that this contribution is worthy of this greater goal, and this is an ethical criterion for us.

We believe that this deep care for what we do is, of course, also to the benefit of our clients, but it goes way beyond this. There is also the fact that no one can avoid a building; our work is literally in the public realm, and buildings require a considerable amount of resources.

With this comes great responsibility for architects. It is my personal aim to do meaningful work that is a positive contribution. Lastly, architecture is a great passion, and though the profession of architecture is very difficult, requires a lot of dedication, and has huge responsibilities as well as liabilities, it is also extremely rewarding; you usually don’t hear architects complain about their job.

Oana

Your guiding force is a conceptually driven design approach. What does it mean, in essence?

Mark

An architectural concept is a larger realm of ideas that tie every aspect of a building together. So eventually, a good concept encapsulates everything, from a building’s placement into the context of a city or landscape, up to the smallest construction detail.

A concept also guides everything by describing the big picture of a project, the greater idea. This is in no way esoteric but rather based on common sense. In finding this concept, we ask ourselves many straightforward and practical questions to get to the essence of the best possible solution for any assignment we start.

Usually our design decisions resonate with our clients as there is a logic to them, in this logic we find the poetry of a project.

Oana

You entered architectural competitions for reputed cultural institutions and museums. What’s the drive for engaging in such endeavors?

Mark

For many architects, cultural buildings are the crown jewel of projects, so there is a particular attractiveness to participate in such competitions. Together with my Partner Maria Paz De Moura Castro King and her office RIZOMA Arquitetura we do have some direct commissions for museum pavilions and other buildings at the Inhotim Institute in Brazil. These are hopefully going to get built in the next years.

We are not fixed on a building type; we are open to any kind of commission no matter how small or large.

Maria and I are cooperating for a while now, we are about to launch our new firm, PMCKM – Paz de Moura Castro King Mückenheim in the next weeks, but we will also keep MCKNHM and RIZOMA at least for now. All three offices will utilize the Mies theme for our websites, which we love for multiple reasons.

House in Los Gatos designed by MCKNHM Architekten and RIZOMA Arquitetura.

We both have a solid affinity for culture and cultural institutions, which is natural considering our architectural stance. Maria’s contributions over the years at Inhotim are world-class buildings, and we will add more to this unique collection over there, but we are not fixed on a building type; we are open to any kind of commission no matter how small or large.

Our experience spans over many categories and our process can be applied to all kinds of typologies. We are currently also working on several houses in California for very engaging clients on very exposed sites, a house in Corumbau and a hotel at the Marau Peninsula both in Brazil.

Oana

Which projects challenged you the most and in which ways?

Mark

I am currently planning my own house (laughs). I never thought I would build a house for myself as I knew that I could never make up my mind if I would have to design something for myself.

We are trying to build this house with a zero carbon footprint, which is an additional challenge.

Also, as an architect, I want to design houses for other people, not for myself. Lastly, I am an urban person, I never thought I would want to live outside of a city – which in my mind speaks against a house. However, with two kids, my perspective has changed, and in 2017 my wife and I purchased a beautiful piece of land in a small beach community south of San Francisco.

Since then, I have made 4 different designs for the house, probably driving my wife, who is not an architect, crazy. However, we settled on a scheme now and we hope to break ground early next year. We are trying to build this house with a zero-carbon footprint, which is an additional challenge. I am also extremely busy with my University appointment.

In the little free time left after that, the office projects and my family keep me occupied, so my own house is always the last thing I work on, which explains the expanded timeline.

But in general, every structure we design is a new challenge in itself as each building is unique. I love this about architecture; every day, there is the possibility for a new experience, there is always something new to learn, there is never a dull moment.

Oana

How do you know you did your best with your work?

Mark

Our design-methods are, in large parts, empirical and we can validate most of our decisions. They usually make common sense and are relatively practical and therefore resonate with our clients. In my development as an architect, I can closely identify with Mies van der Rohe’s quote, “I don’t want to be interesting. I want to be good.”

Every project also has a life of its own and the ideas live on.

While this is all pretty straightforward, there is also always a twist in our work to do something special for the assignment and, to a certain degree, unexpected.

This angle in our work is not at all to be interesting, but somewhat out of a desire for progression. Progression of methods, progression of ideas, progression of culture, I firmly believe that we constantly need to progress and evolve as a species, as cultural beings, as a civilization.

If we have gone far enough in our thinking about any given project, there is a certain satisfaction that settles in, and I guess that is when we know. But every project also has a life of its own and the ideas live on.

So certain themes in our work keep evolving even after we completed a project, so our best work is hopefully always yet to come.

Oana

Do you believe in the power of constraints in what you’re doing?

Mark

Absolutely— there is no blank canvas for an architect; you are constantly reacting to a context, the site and location, the client, the budget, society… bringing these contexts into a relationship with the building is at the heart of what we do. In this regard, these constraints are stimulating our ideas.

Oana

Do awards picture a good-enough image about your work?

Mark

No, for sure not, especially if you count all the awards we didn’t win (laughs). We are not particularly focused on awards, it is always nice to get recognition, but we do not chase awards enough as we are currently too busy to do so; maybe that will change again in the future.

The projects we do are very diverse, and the criteria for generating our designs are multifaceted. Awards seldom capture all the nuances in any given work, but they reflect the recognition or validity of your ideas.

The bottom line is that we are not trying to be popular or recognized, we are trying to do good and meaningful work. Prizes and awards are just a byproduct.

Sometimes awards help to stir a conversation about values in the field; in this regard, some awards are very important. Take the changing focus of the Pritzker Prize, the so-called “Nobel Prize of architecture” probably one of the most important prizes in our field. In recent years, it shifted towards honoring more equitable architecture.

Another recent change for this prize is also that it has become much more gender-conscious. These new focuses have influenced the profession of architecture quite a bit and indeed to the better.

The bottom line is that we are not trying to be popular or recognized, we are trying to do good and meaningful work. Prizes and awards are just a byproduct. They either come or they don’t; most often, they don’t. I believe that you do not have a tangible impact if you are chasing popularity or recognition, it is not about this; it is just about the work you do.

Oana

We live in tough times. What’s the role of architecture these days?

Mark

It’s common knowledge that we spend almost 90% of our time in buildings*, which makes the quality of spaces we live in a very important consideration. I believe that a good space has the potential to elevate how you feel and that it can have a positive impact on people’s lives.

Architecture has the power to contribute to building a more equitable and sustainable world.

We live in an interesting and challenging era; we are at the brink of a global climate crisis, and at the same time building construction is drastically changing from established industrialized modes to large-scale digital fabrication.

While adjusting to these significant shifts, architecture has to make a profound contribution to the problems our civilization is facing to remain relevant. I believe that architecture has the power to address many of these issues and to contribute to building a more equitable and sustainable world.

*(source: The National Human Activity Pattern Survey (NHAPS): A Resource for Assessing Exposure to Environmental Pollutants, by Neil E. Klepeis, William C. Nelson, Wayne R. Ott, John P Robinson, Andy M. Tsang, Paul Switzer, Joseph V. Behar, Stephen C. Hern & William H. Engelmann, published by the Lawrence Berkeley National Laboratory in 2001 – Journal of Exposure Science & Environmental Epidemiology volume 11, pages 231–252 (2001).

Oana

Can architecture help us live more authentic lives?

Mark

We consume way too much, and we live speedy and hectic lives, more than ever in the history of humanity. Social media and the devices we carry around have led to a development where every experience is becoming a commodity through constant documentation and publication.

There is no image or virtual device that can simulate how one feels in a gothic cathedral, a middle Eastern souk, or when first standing in front of the Taj Mahal.

So the question of authenticity is crucial as it reflects on each one of us. At the same time, the pandemic has shifted our focus to what is really important to us. I hope that direct human interaction and real, non-virtual experiences will have a Renaissance in the beginning 2020s.

Another thing is that spatial experience cannot yet be fully replicated, although a giant digital industry is working towards this goal. There is no image or virtual device that can simulate how one feels in a gothic cathedral, a middle Eastern souk, or when first standing in front of the Taj Mahal.

You experience space with all your senses; blind people can tell you if there is a wall behind their back or guess successfully how high the ceiling in the room is they inhabit.

The perception of space has been crucial to our survival for millennia, and our senses have developed this remarkable capacity. So space and architecture have an immediate effect on us that is purely authentic, and that doesn’t exist outside of these particular spaces.

I believe that you have a better life if you are spending it in good, well-crafted spaces that stimulate your senses. The space we are in is also our “third skin.” I often describe my feelings in Mies van der Rohe buildings as wearing a nicely tailored 1960s suit; his buildings are so precise you profoundly feel it.

Oana

Where does beauty lie in architecture?

Mark

This is a very interesting question. I always say to my students that good architecture doesn’t have to be beautiful, as beauty is fairly subjective. However, I firmly believe that architecture needs to have a presence. I say this because architecture works on a very different scale.

Beauty is a relative term – a mountain or a large rock formation for example is not necessarily beautiful in itself. Still, it surely has a presence that provokes an emotional reaction in us.

It is one of my core beliefs that every one of us should thrive for leaving this world better than we found it.

This kind of more profound natural beauty is what interests me. I have a very strong connection to nature. I also believe that a certain logic in a design leads to a more harmonious result that we can relate to with our own logic. Receiving this confirmation when experiencing something is fulfilling to us.

At the same time, I like buildings where there is also a part that might break my expectation and surprise me.

Oana

How do you envision a better world?

Mark

It is funny that you ask this, as it is one of my core beliefs that every one of us should thrive for leaving this world better than we found it. We declared “build a better world” as a core message of the architecture school I am helping to lead.

It is our aim and stands for our values, but it is also a reflection of our students’ aspirations. I hope that my work is a humble contribution to this goal. It is a team effort required by all of us, and everything we do counts, no matter how small it is.

Mark’s desing concept for dealing with the relic of a bunker from the 2nd World War.

I believe that we are at the brink of a massive shift, which will determent if we can plot another course and save this world. A better world would be one where every being on this planet, and this includes us humans, has its own ecosystem that can coexist with every other and that all of these together are not interfering with the balance of the planet.

On a societal level, I hope that we will continue to build a more equitable world, where every human being has access to everything they would need to lead a dignified life. I know this sounds terribly idealistic, but I do believe that we can innovate our way out of the massive global problems we are currently facing.

Oana

What’s the core mantra, and how you put it at the forefront?

Mark

I think we are trying to deliver a higher value with everything we do. This has nothing to do with increased costs; we try to take ordinary everyday things and elevate them.

We always want to give our best no matter how small a project is; architecture and its magic can unfold in the smallest of places. This approach is an attitude and our stance, so it comes very natural to us.

Another mantra about our everyday work is “After the game is before the game” a quote by German soccer legend Sepp Herberger.


If you managed to get here, then congrats! You are of those people who aim to question assumptions, expand their horizons, and learn. All these heavily impact what Mark understands by contributing to the culture of humanity.

In a world that’s more divided than ever, in which we’re way too interested in our selfish goals and less in how we can shape a better future, I think this interview works like a well-deserved break to catch our breath and answer the following question: How do you shape the culture of humanity?

Mies Architecture WordPress theme

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Mark uses Mies, our WordPress theme, to document his amazing work and share with the world. Take a look, maybe it fits your needs.

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Being creative is seeing potential in people and things https://pixelgrade.com/upstairs/creative-potential/ https://pixelgrade.com/upstairs/creative-potential/#respond Wed, 02 Dec 2020 07:37:06 +0000 https://pixelgrade.com/?p=120923 Becoming a designer implies being open to a diversity of all kinds and trying to understanding its essence.

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Talking with our customers became a core activity at Pixelgrade. Regardless if we do that through video calls where we follow a clear set of guidelines to find out their experience with our products or via email to put together interviews tailored to their stories, this action got a lot of traction in the last few years. Both perspectives give us insights and expand our horizons.

There are multiple ways of finding out about customers who took a product of ours and made it shine in the digital landscape. One of the most organic approaches that I genuinely admire comes from my customer support teammates. Whenever they share an outstanding website made with one of our WordPress themes I jump into the conversation.

It’s a pleasure to contact these folks and ask if they want to collaborate for a written interview on our blog. Often, they are surprised by how I frame the proposal. I shape the red thread of the dialogue around our core values instead of using it as an alibi for self-promotion.

I genuinely believe stories are the best driver for kindly grabbing attention. Especially if they are guided by authenticity and transparency. Jack, a creative director and designer from Chicago with whom I talked via email, is one of those guys that lives by being honest and kind.

Read further to find out how art and sport can work together harmoniously, why personal projects speed up the curve of growing, or when it’s time to step back and rethink your path.


Oana

Everyone has a story. What’s yours?

Jack

I grew up with what could be seen as two diametrically opposed interests—art and athletics. The former appealed to my creativity and curiosity. The latter gave me an appreciation for hard work and practice. I found the two interests often came together in ways that would put me on a path towards a career in design, like scribbling logos of my favorite teams on school notebooks and binders.

As a longtime user of your products, I’ve seen firsthand how you afford users exciting opportunities to establish their brand. People have done amazing things with your products.

jack

As my athletic ability waned in high school and college, more of my time was dedicated to art and creativity. I attended the Milwaukee Institute of Art & Design with the goal of learning as much as possible and came away with a deep academic understanding of design theory, process, and a mission to never stop learning.

Jack’s interest in design and sports came together once again as part of an experiential activation at Chicago’s Wrigley Field.

Fast forward more than fifteen years later and I’ve had the opportunity to work on globally recognizable brands like Boeing, Corona, New Balance, Subway, and Starbucks. Along the way, I’ve mastered everything from social media strategy to experiential marketing.

In the midst of the pandemic, I made the decision to immerse myself in the world of user experience because I strongly believe that how a brand acts and behaves to be the strongest factor in its ability to capture hearts and minds. The role UX plays in shaping brands will only grow in the future, as will my ever-evolving creative abilities.

A recent project to create a branded mobile experience for listener-supported radio station KEXP. 

When you reached out about conducting this interview I was excited. As a longtime user of your products, I’ve seen firsthand how you afford users exciting opportunities to establish their brand. People have done amazing things with your products.

Oana

Did anyone from your family inspire you in some sense?

Jack

My parents encouraged me to follow my interests and pursue a career that would bring me joy and fulfillment. Their definition of success wasn’t solely focused on making money but making the most of your unique talents.

Some parents may be reluctant to encourage their children to pursue a career in the arts, but they truly believed that I would be successful in doing what I loved.

Potential can also be found in new ideas, untold stories, and even the process in which creativity happens.

jack

Oana

Do you believe in the intrinsic power of beauty?

Jack

I strongly identify with Saul Bass’s quote, “I just want to make beautiful things, even if nobody cares.” I admit to regularly browsing my own Instagram and Dribble feeds. When you take pride in what you do, when you love what you do, it’s only natural to stop and reflect on the results.

Oana

How do you picture the role of a creative director and designer?

Jack

On the surface, these titles are broad categorizations with varied definitions depending on whom you ask. However, they best describe my unique skill-set and view of the creative process.

The primary responsibility of a creative director is to possess the ability to see, visualize, or identify potential. I strive to see the potential in the people I work with—the teams I lead, the individuals I mentor. The same is true for the brands, businesses, and organizations I partner with. Potential can also be found in new ideas, untold stories, and even the process in which creativity happens.

However, before I was a creative director, I was a designer—I still consider myself a designer above all else. To me, design is not simply how something looks, but how it functions, solves a problem, or interacts with its environment. Design frames the ways in which I see the world and try to make it better.

Oana

How do you help brands stand out in today’s world?

Jack

Grand acts and tiny nuances can have an equal effect on how people perceive a brand. In UX, there are opportunities to shape that perception in a seemingly unlimited number of ways, like the path you provide to customer service or even the language you use to help users or consumers make informed decisions.

This is what I keep in mind when working with a brand. I think big while concurrently paying attention to the minor details that often make a huge difference.

It is impossible to know-it-all. When you approach your work with an open mind and a willingness to learn from and empathize with others, you will be more likely to reach your goals. 

jack

Oana

Which part of the branding process satisfies you?

Jack

I enjoy the messiest parts—the point at which you must take into account everything you‘ve learned and connect the dots to establish a clear path forward. It’s the backend in the double diamond process when, hopefully, things begin to fall into place, and your intuition as a marketer or designer is put to the test.

Oana

Does branding have any responsibility for how companies deliver experiences?

Jack

Your relationship—good or bad—with a product or service is what defines a brand. Any attempt to mask a poor experience with visual bells and whistles is just window dressing. I am drawn to honest brands like Domino’s who are comfortable admitting their shortcomings (as they have done in the past). When you order a pizza from Domino’s, you are privy to their entire process because they put their consumer’s expectations at the center of everything they do.

One of my favorite marketing strategists, Mark Ritson, recently suggested that “one of the core principles of brand positioning is that you have to deliver on a promise before you make that promise.” Whether I’m working on a branded event or app, I keep this in mind. You must deliver on your promises, or people will move on.

Oana

You recently created the Family Photo Colorization project in which you take family photos from the late 1800s and early 1900s and add color and realism to them. What was the driver behind it?

Jack

I am fond of history and close to my family. When my father sent me a collection of “ancient” family photos, I couldn’t help but put myself in the shoes of my ancestors who were pictured. Colorizing the photos added to their realism and also gave me a relaxing activity in the midst of my busy schedule and recent lockdowns due to the pandemic.

Family colorization project

Oana

How do personal projects accelerate your growth?

Jack

Personal projects allow me to learn and practice without the pressure of impending deadlines. The pressure is also less intense because I am often doing them for myself or close friends and family. I am fortunate in that I can use my talents to delight those around me.

You have to be aware of your surroundings and generous with others.

jack

Oana

What are your anchors in this playground?

Jack

I regularly turn to books and industry events to expand my thinking and provide inspiration to try new things.

Todd Henry’s book, The Accidental Creative, helped shape the way I work, collaborate, and lead. Aaron Walter’s Designing for Emotion has been the impetus for my recent insights into UX and brand experience.

This past year, without the ability to attend talks and industry events, I’ve turned to online courses with Coursera, EdX, and Skillshare to pick up new skills. Long past the pandemic, I’ll continue to utilize these resources.

It is impossible to know-it-all. When you approach your work with an open mind and a willingness to learn from and empathize with others you will be more likely to reach your goals. 

Oana

Which experiences proved to be most valuable in terms of growth?

Jack

Being creative is seeing potential in people and things. You have to be aware of your surroundings and generous with others. I have worked in environments that were highly collaborative. I’ve also worked in environments that were highly competitive. The best situations are both collaborative and competitive—ones in which ideas are shared and knowledge compounded.

Oana

How do you cope with the pressing attitude of coming up with ideas all the time?

Jack

There are two ways in which I deal with the expectations of creativity on-demand.

  1. Allot time for friends, family, and personal projects. Open a book. Go for a walk. Go to the bathroom! We all need time to recharge and reset. Breaks, big and small, help you stay sharp.
  2. Turn your attention to that which most inspires you. I have a constantly-growing library of links, images, and scanned images that I turn to when I need traction. I can’t count the number of times I sat down at a project briefing and was able to quickly make connections from an event I attended or an article I read in the preceding weeks, months, or even years.

Oana

In the end, how much is creativity (as in original or innovative) still crucial in today’s world?

Jack

Creativity and design are more important than ever. Brands are being built around the way in which people experience them, not simply the quality or makeup of their products or services. Businesses are making use of design to solve problems and uncover new possibilities. I’m excited to see the impact of creativity and design being felt across organizations.

Everyone is a designer! I’m hopeful this opens up opportunities for more diversity in those of us practicing it and the thought behind it.


It’s liberating to see that people like Jack choose to stay true to themselves and keep doing what they love most. Regardless of the labels for the job titles that keep evolving within this industry, what matters is how people solve real problems through design.

In many ways, we live times where there’s abundance in the design of every form you could imagine. However, there’s still plenty of room for those willing to use design to make the world a better place and make a dent out there—not by making the rich richer, but by narrowing the gap and contributing to a saner and balanced society.

It’s a pleasure to have customers aboard who put their values first and give their best to guide their decisions by them. It’s easier said than done, but once you hit that point, you can never go back. It’s that simple, and Jack is an excellent example in this sense.

If you’re searching for a designer who cares about depth and aims to do meaningful work, feel free to ping him because he’s currently looking for a job. Meanwhile, practice your skill of seeing the potential in both people and ideas, and the rest will follow.

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Helping an educational center build a digital home https://pixelgrade.com/upstairs/digital-home/ https://pixelgrade.com/upstairs/digital-home/#respond Tue, 20 Oct 2020 07:02:00 +0000 https://pixelgrade.com/?p=116994 Creating a link between teaching and entrepreneurship can bring a lot of value. Read how a local business is amplifying it beautifully.

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Turning a selfish need into a solution for more people is both noble and inspiring. We’re grateful to have customers on board who embrace such an attitude and put skin in their game. A local educational business takes the best out of technology to help kids learn better and grow into balanced adults.

At the beginning of the COVID-19 pandemic in Romania, we made a public call to lend a hand to our community. We wanted to help three local businesses shape a beautiful digital experience by creating a trustworthy and secure website. It was our way of showing that we care, and we want to lend a hand.

We already wrote an in-depth article about how we put our mission of helping people who want to impact their communities at the core of this initiative. We also did interviews with the owners (Carmen and Andreea) of the hospitality businesses that made the most out of this opportunity. Feel free to read them—these conversations are a breath of fresh air.

It’s time to reveal the third company we helped build an outstanding website with Rosa2, one of our most popular products. It’s an educational center where technology is used in a human-centered way to help kids develop various skills. Everything is being crafted with profound care and a clear goal in mind.

Read further to discover how Smaranda, a professor with a degree in Educational Policies, found a piece that’s missing in the Romanian educational system and turned it into a business opportunity and challenge. It’s refreshing to see that people working in the tranches love their work, and despite the weak system in our country, they are gutsy enough to question everything and find wise alternatives.

Walk with me in this genuine conversation and discover how a positive and strong desire to make it work is the best fuel to navigate these challenging times.


Oana

Who are you and how did the background influence your becoming?

Smaranda

I am officially a teacher associated with the Faculty of Psychology and Educational Sciences, “Al. I. Cuza” University of Iaşi and tenured teacher at “Garabet Ibraileanu” Nation College of Iaşi, and “off the record” I am “Mrs. Smari – Smarandi”, “Mrs. Smandi” or simply “Teach.”  

I graduated the Faculty of Psychology and Educational Sciences, I have a master’s degree in Educational Policies, which made me want to research the use of new educational technologies by digitally native people, which turned into a doctoral thesis.

This last training, which brought me the title of Doctor of Educational Sciences, outlined the will to make education “different,” to use the potential of new technologies for constructive, educational purposes, to change their status from means of entertainment in learning tools.

Oana

What made you want to wear the heavy entrepreneur hat?

Smaranda

As I previously said, the will to educate young students without being constrained by a strict syllabus became stronger. I wanted to have the freedom to build the critical skills necessary for young people to enter the labor market. To emphasize their potential of digital natives, to turn new technologies into friends of education, to be perceived as a necessity in learning, documentation, structuring ideas, and so on.

I concluded that these things could be accomplished in a non-formal setting, emphasizing learning with the help of new educational technologies, educational software, and profile applications.

Therefore, the DigitalEDU Educational Center kicked-off, a center that encourages the integration of NET (New Educational Technologies) in the learning process and promotes “out of school” activities.

Oana

How do you mix both worlds: teacher and the owner of an educational center for kids?

Smaranda

I would dare say this is the perfect combination, which, in my opinion, any teacher would like to have at some point in his/her career.

It is beautiful to form and shape their behaviors, attitudes, key competencies, and moral values in the formal and non-formal setting.

I could say that this represents an everyday challenge, but also a joy to discover children/teenagers in various contexts: at school, at college, at our educational center.

Oana

What’s DigitalEDU, and what makes it stand out?

Smaranda

DigitalEDU is “a new digital experience.” Ever since it was just a project on paper, we proposed combining new educational technologies in the learning process in a sustained and constant way and turning them into partners in education.

We highlight every digital experience under the monitoring of certified teachers that could contribute to the future adult training, outlining the key competencies required by society.

The necessity for the controlled and unitary development of this segment became extremely obvious in the current crisis and pandemic. That makes us “stand out.”

Oana

How do you use technology to be human-centered?

Smaranda

With all its benefits, technology (software, apps, etc.) has occurred to solve people’s effervescent need for a world in constant digital evolution.

NETs are imposed as a means to refine intelligence, to see, to feel, to act. Having positive or negative valences, theoretical or practical, we can no longer ignore them. They become values through which we aspire to other values. Their creation reconfigured the whole culture and the way to reach it.

The learning process is supported by new cognitive amplification tools used in a controlled way and can take the form of a reliable partner. In the end, the “new technologies” – “man” advantageous partnership represents a challenge: it is a test of the extent to which we can preserve our humanity to technology, which is, basically, a creation of man.

Oana

What was the blocker of creating a website for your business?

Smaranda

When I created this project, designing a website was an essential step on the priorities list, a natural, obvious aspect in an era of digitalization. However, I wanted to convey more than just some basic information about digitally native people, new technologies, how to use them, etc.

I needed a partner to convert our ideas and story in an attractive and professional digital way. So, I waited patiently until I met you.

You were exactly what I needed! The right team at the right time.

Oana

How was your experience of using Rosa2?

Smaranda

I have to admit that, at first, I was afraid of the unknown. Before making contact with WordPress and your theme, I thought I had to turn into a programmer overnight.

That was not the case. The experience was enjoyable and engaging. The platform is easy to use, transparent, with effects that can immediately be noticed and, eventually, corrected if they do not match with what you wished to build.

DigitalEDU’s About page

I have to mention that Andrei’s constant and prompt tutorials whenever we asked for help made our work more manageable and shaped us as a visual identity for the entire world.

Oana

How would you define the impact of your business, and why does it exist in the first place?

Smaranda

There are many educational centers on the market that offer various services for children, but what we thought is missing, following the doctoral research, was a place for children to discover technology other than just as a means of entertainment.

I was eager to create a center where we can teach young people both the advantages and disadvantages of using NET, the risks of uncontrolled use, how to protect ourselves in the online environment, how to search and identify the correct information online, how to be digitally wise and how to transform technology into a partner in education.

In other words, DigitalEDU represents an answer to the young people’s needs that society and reality from schools still ignore.

Oana

What’s the most valuable lesson you learned so far?

Smaranda

Digitalization represents a challenge and continuous involvement, learning, and uninterrupted documentation to keep up with the field’s novelties. Education, since forever and worldwide, is also conditioned by context, by determinations exercised in the present moment.

An actual educational system is exercised to some value, procedural or content constants, which exceed the circumstantial and the accidental. In any context, it is desirable that a steady “compass lead education.”

The educated-educator binomial will never be excluded, the living relationship between two (or more) beings, the concreteness of relating to things, phenomena, states, the exercise of discovery, the joy of understanding ideas, knowledge, and feelings.

Oana

How did the pandemic influence your beliefs as a woman entrepreneur?

Smaranda

This pandemic was a test for me, a test that I managed to pass with work and strength to adapt to the new situation. Again, my belief that the digitalization of education requires a precise and continuous grounding, both in terms of materials used, teachers’ training, and appropriate platforms for age categories, have been strengthened.

We want a change of attitude and action at the educational policies level.

Of course, I do not embrace the idea of giving up the “face to face” education. Still, I encourage a balanced combination of the two options and offer a constructive, educational value to new technologies.

DigitalEDU’s Educational Services

Oana

Is something you wished you did earlier or different?

Smaranda

I think it all happened at the right time! I would have liked to launch this project earlier, but, looking back, I appreciate that the 15 years of experience in education, the advantage of working with digitally native students within the university, and the doctoral research laid the foundations of what exists now.

It helped me better understand this generation of digital natives and their needs, identify what the school offers them and what society requires of them, and how I can be useful within the DigitalEDU Center and train them as future adults.


We are grateful to see that such initiatives help local businesses turn into great lessons and open vulnerable dialogues with our community members. This approach is mandatory in our journey of supporting people who want to impact their communities.

It’s such a joy to see that Smaranda chose to look at the human side of technology and adjust it in a way that brings real value to the kids coming at DigitalEDU Center. Even though her journey was full of ups and downs and risks of all kinds, the way she honors both her work and her community shows that there’s still hope out there to change the educational system.

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Eliciting emotions through photography https://pixelgrade.com/upstairs/eliciting-emotions-through-photography/ https://pixelgrade.com/upstairs/eliciting-emotions-through-photography/#respond Thu, 17 Sep 2020 07:33:11 +0000 https://pixelgrade.com/?p=118837 It's reassuring to see how John reinvented his life due to photography. Looking at the world through a different lens helped him regain hope and confidence.

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The beauty of nurturing a global community lies in its diversity. Our customers are spread all over the world, and often their stories inspire us. They either change our perspective, question an assumption, or encourage a sense of grit. John is one of these people, and we’re grateful for having him next to us.

Doing customer interviews is one of my favorite activities. My approach is different from what most companies do and what most people are used to reading. Usually, when a business does such an interview, they do it because they need trustworthy content on their blog. It’s a clever way of showing prospective people that their products or services bring real value. Therfore, others should follow the line and spend some bucks.

I never did these interviews with such an intention in the back of my mind. I’m not fingerpointing anyone, I genuinely believe it’s quite a good strategy.

However, my goal is different. I talk with customers in this framework because I aim to discover authentic stories behind the curtain that folks can relate with. On the other hand, Andrei, my teammate, makes a similar effort by running video calls on the technical side, often finding great insights about the experience people have with our themes.

As a storyteller, I’m far more interested in finding the inner-why than crafting an article tailored to match the SEO game.

oana

I value the narrative per se. I’m not driven by influencing any algorithms, whatever that means today.

These conversations are focused on the human who runs a blog or a website built with our WordPress themes. I am keen to hear more about their background, what influenced their choices along the way, what made them choose a particular path.

John is one of those guys that intrigued me. I appreciate that he was brave and he uses a product made with publishers in mind to create a digital home for his photography work. I guess I will always admire and have a soft spot for people who zig when most of us zag.

Some life experiences shaped John’s life and switched his attention from the corporate world to the creative one. By leaping, he could reclaim himself, put his life back on track, and see the world through a different lens.

I hope that the next lines will bring you hope and a bit of bravery. It definitely worked for me.


Oana

What’s your story, John?

John

I am originally from Toronto, Canada, that’s where I grew up, and then I also went to the University of Toronto. I lived in or around Toronto up until January 2018, when I moved to China.

My main passion is photography, but I also love listening to music, watching movies, and learning languages. Oh, and I’m a huge Raptors fan!

Oana

How did you land working in the corporate world, and how was the experience?

John

My major in university was Economics; I originally had a job at a major Canadian bank, selling investments, mutual funds, mortgages, etc. But I eventually lost interest (no pun intended!), and I didn’t find it to be rewarding, so I decided to quit.

I went back to school for a six month intensive IT networking program. I was always good with computers, so it was a natural fit.

I really enjoyed working in IT, and I picked many valuable skills. I got to experience the highs and lows of what it’s like working for both a fast-growing young tech company and a large global company.

Oana

What made you consider web development?

John

After such a long time working in IT (including twelve and a half years with the global company I just mentioned), I was ready for another change. When I decided to leave the corporate world, I wasn’t sure what I wanted to do next. But I knew I wanted something that would be more creative and something that would allow me to be more flexible in where I worked.

I chose web development and had the dream of working in small coffee shops, travelling around, you know, the whole digital nomad lifestyle. For a year or two after the web boot camp finished, I tried freelance web development, but I didn’t make enough money to sustain myself, let alone travel the world.

Even if you have all the skills in the world (which I definitely don’t have!), if you don’t market yourself well, freelance work is challenging. So I decided that I needed to find a full-time job again, but this time I wanted to move to China.

Oana

What drove you to take the photography route?

John

The spring of 2011 was a very formative time for me. During that time, my mother suddenly passed away and my ex and I went through a separation. Both of those events really made me start to think of life differently.

I began to more embrace the ‘life is short’ mentality.

john

When I was young, I went through a couple of phases where I was interested in photography, but then it went away for many years. In the early 2000s it came back a bit, with the advent of digital photography. But it was still more just for fun.

Then in 2011, with my new life outlook, I decided to get a bit more serious about it. I took a couple of classes to reinforce the knowledge that I had gained on my own. I started going on photo walks with groups and started being more intentional with my photography. Near the end of the year, I entered a photo contest and won! I was so in shock, but it really inspired me to keep learning.

Oana

How does it help you become a better person?

John

Usually, I’m very modest and definitely not the most confident person in the room.

But when I have my camera in my hand, I feel almost like I’m another person. I walk differently, I see the world differently, I’m not as shy.

john

It’s like holding the camera gives me permission to be different than normal. I’m not afraid to see what’s behind that door, down that alley, or up those stairs when I’m holding my camera.

As well, though this may sound funny, but I believe it’s also helped me in terms of health. Everyone who knows me knows that for sure I’m not a gym person 🙂 but with my camera, I’ve done so much walking, hiking, and climbing, particularly in the last two or three years since I moved to China. Carrying a heavy backpack full of camera equipment is good exercise!

Oana

What did photography teach you so far?

John

It’s taught me to see the world differently, in a couple of ways. From a high level, I’ve learned about various cultures and some of Earth’s most amazing landscapes. And from a low level, it’s taught me to look more closely at the scenes we see every day.

Now I can’t stop myself from noticing how a shadow hits the ground, or how there are so many patterns around us.

It’s taught me to look for interesting things where most people assume there is nothing. People often ask me—”where did you take that photo?”, and then when I tell them, they say, “oh I’ve been there ten times but I never noticed that.”

Picture taken by John in Toronto, Canada

Travelling has been one of the best ways to enrich my knowledge. I credit my love of photography for both allowing me and inspiring me to travel, and I hope to continue to do so for many more years to come.

Oana

What’s the most intimate frame you captured through the lens?

John

I would say maybe one of the photos I took when I was in Hohhot, in China’s Inner Mongolia Autonomous Region. It was during Ramadan in 2018, and I was in the Muslim area walking around when I noticed people entering the mosque for prayer.

I stood outside and observed for a short time. I really wanted to take some photos, but I wasn’t sure if I should or even if I would be able to. Eventually, I showed my camera to someone there and asked if I could, and he smiled and nodded.

I ended up staying in that whole area for quite a while that night and took a lot of photos. During the evening, I had some simple conversations with a few people; they were all so friendly and curious about my photography. It was a very memorable night!

Photo taken by John in Hohhot, China.

Oana

How does traveling feel when most of us still struggle with COVID-19?

John

I haven’t done too much traveling this year, only a few places here in China. But I understand the situation we are all in, so I’m thankful that I’ve even been able to do that.

In 2018 and 2019, I was spoiled; I was able to visit so many amazing places, either for work or for pleasure. But then from last October to this April, I didn’t go anywhere; obviously, part of the time was due to the lockdown. In April, I moved to Yangshuo, in southern China, for three months to take Chinese classes.

I really love Beijing, but I was excited to get away for a while. Although I had an incredible time in Yangshuo, I was definitely missing Beijing, so I was happy to return in early August, after spending a bit of time in Guilin and Nanjing after my classes finished.

I think one of the lessons we’ve all learned this year for the future is not to postpone your travels. If you want to go somewhere, just go.

Don’t wait for the perfect time of year, or until you’re not as busy or whatever other reason. We never know what’s going to happen in the future.

Picture taken by John in Shanghai, China

Oana

In which way does China impact your beliefs and values?

John

In some ways, part of my way of thinking has evolved, it’s been nice here to see the blending of the Eastern and Western mindsets.

Growing up in the West, there are certain misconceptions about what life is actually like here in China. In spite of what gets written in various places about the differences between East and West, there are some things that are common.

Everyone wants the same thing, a fulfilling life, a nice meal together, sharing some laughs, talking about the latest movies. Everyone wants what is best for their children, both for today and for their future.

john

I was pretty minimalist before I ever moved to China, but before I left Canada, I sold quite a few of my possessions. Now having lived in China for two and a half years, with not a lot of possessions, it has really helped me discover what truly makes me happy. I used to think, oh, I couldn’t live without such and such, but now that thinking has been reset. Though it would be difficult to live without my camera and my Apple gadgets 🙂

Moving here was the best decision I could have made, it’s been amazing for my personal growth. I’m looking forward to spending many more years here!

Oana

How do you become better at your craft?

John

The obvious answer is practice, practice, practice. There is much more to photography than just pointing your camera at something and pressing the shutter button. One of the things that I love about photography is that there is both a technical and a creative aspect.

On the technical side, there is always a new camera with new features or faster lenses. But the most important thing is to really learn the core components of photography, starting with aperture, shutter speed, and ISO. And don’t only watch videos or read books about them—make sure you practice them on your own. Learn how to change those settings on your camera, and see how changing them affects your photos.

On the creative side, we are continually being shown incredible images. You can look through your Instagram feed for inspiration. You can go to your local bookstore (well, if you can find one), and flip through pages of photo books. After you have done photography for a while, you may find that you gravitate toward a certain style. Maybe you like portraits, landscape, street, black and white, or maybe you like photos of flowers. Whatever you enjoy, try to put your own spin on the type of photos you create.

But aside from all that, the most important things you should be training are your eyes.

You could be in the best location, with the best camera, but if you don’t train yourself to look for good photos, it won’t matter.

john

You may think your daily walk to the subway or whatever is boring. But if you take the time to start looking around with a photography mindset, you’ll notice things you never saw before.

Oana

Do you feel the pressure of taking photos regularly because of FOMO?

John

Definitely! I never feel like I’m taking enough photos. Especially in my own city, Beijing. When I travel, having the constraint of only being in a place for a few days, I feel like I need to make the most of every moment, so I try to spend as much time as I can taking photos.

Longji Rice Terraces in China – Photo taken by John

But then in my own city, I take it for granted,—”Oh, I can visit that place next weekend instead, this weekend I just want to relax.” A great example of this is that although I’ve been in Beijing for over two and a half years, only last week did I finally visit the Great Wall for the first time, even though it’s almost in my backyard.

Oana

In the end, what makes a good photo?

John

To me, although maybe it sounds cheesy or sappy, if a photo makes you feel something, then it’s a good photo. Like any art, photography is subjective, so what one person considers a great photo, another person may not.

As well, time and experience shape what we feel. Maybe today there is a photo that you don’t really think anything of, but then later in life, when you look at that same photo, you may see it in a totally different way. Just like there are songs that when you were younger, you didn’t appreciate. But now, after growing up more and having more life experiences, when you hear them, you think, wow, what an amazing song.

Another thing is that people evaluate photos in different ways. Some people like the technical aspects of photography, others the emotional aspect.

john

Even though a photo may not be considered technically correct by some people (e.g., it didn’t follow the rule of thirds, or it’s a bit out of focus), it still may elicit strong emotions, which is all that matters.

Oana

Are there any books you read, podcasts you listen, movies you watch that shape your becoming?

John

Generally, I prefer to read biographies (e.g., Steve Jobs by Walter Isaacson) or books about the past, sometimes the ancient past (e.g,. Sapiens by Yuval Noah Harari) and sometimes the recent past (e.g., The Innovators by Walter Isaacson).

I listen to way too many podcasts, mainly about photography (e.g., The Digital Story, Street Photography Magazine, Master Photography), movies (e.g., Beyond the Screenplay, The Big Picture, The Rewatchables), and technology (RelayFM Network podcasts).

For movies, I like so many directors—it’s hard to choose! Maybe you can have a look at my Letterboxd.

It’s somehow healing and reassuring to see how many internal resources John has and how he explores them in various tempos. His balanced way of discovering photography and different places around the globe shows both confidence and eagerness to understand more.

In the end, the beauty of a photo lies in the beholder’s eye, right? However, it also changes during a lifetime, depending on our becoming. In some senses, this could mean that photography has the power of influencing people eternally and making them reconsider a bunch of emotions, places, and experiences of all kinds. Quite a powerful tool to handle, right?

The post Eliciting emotions through photography appeared first on Pixelgrade.

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The story of a business focused on creating meaningful content https://pixelgrade.com/upstairs/business-meaningful-content/ https://pixelgrade.com/upstairs/business-meaningful-content/#respond Mon, 17 Aug 2020 07:13:23 +0000 https://pixelgrade.com/?p=117695 Creating an SEO business around meaningful content could seem naive. Joe, our customer, shows how you can do it and gain sustainable results.

The post The story of a business focused on creating meaningful content appeared first on Pixelgrade.

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We like to believe that we have plenty of things to learn from our customers due to cultural diversity. Nine years of building digital products showed us that there’s tremendous value in talking with them and hearing their experiences with an open mind and heart. It takes two to tango, right?

Although I’m not a big fan of Slack in the sense that it often kills any attempt at deep focus and performance, I particularly enjoy one of the internal channels we have there. We call it #community. Its primary goal is to gather outstanding websites made with our WordPress themes, feedback from both customers and contributors of the Upstairs community, snippets of e-mails we receive with ideas of improvement, and thoughtful reviews we get on the shop.

With Slack, things can be both loose and meaningful, as well as entertaining and exciting. However, I’m biased when I talk about this particular channel because it often provides fuel to continue my work as a community builder and storyteller.

#community is also where I discover a bunch of customers that I want to interview to highlight their stories. Joe makes no exception. He landed on our internal tool because of a beautiful website he created with Julia, one of my favorite products from our portfolio.

Joe runs a content and SEO company, but before drawing some harsh conclusions, please read our conversations. He’s one of those guys who cares about crafting meaningful content on the Internet and being aware of its impact on the audience and his clients.

If you read these lines, you most probably are interested in the power of content and how it creates ripples in the digital arena. I encourage you to take your time and go through our talk and discover a slightly different perspective on this hot topic.

Let’s dive in, buddy!


Oana

Who are you, and where you come from, what makes you-you?

Joe

My name is Joe Robison, and I run a content marketing and SEO consultancy called Green Flag Digital. It’s myself and a few others, and we’re a totally remote team, but I’m based in Los Angeles.

I grew up in coastal Southern California but spent the last few years living in other cities like Austin, TX, and Birmingham, AL. My dad-joke is that I was “studying abroad” in the American South. It was cool to see other parts of the U.S. and live in different regional subcultures, but it’s nice to be back home and surfing again and not sweltering in unbearable humidity!

Oana

You have a diverse background. What experience influenced you the most and why?

Joe

I’ve always had a fascination with business and websites. I remember sitting in Spanish class reading the magazine Business 2.0 rather than talking to the kids around me during our break. I also took copious notes watching business reality shows.

One of my friends built a website dedicated to a Japanese cartoon and was actually earning advertising money from it, which opened up my mind to the possibilities of making money through publishing online. 

Those were early influences. But the biggest influence on what I currently do was starting a job at a marketing agency a year or so after college. Looking back now, I realize how much I didn’t know about the world of digital marketing (nor did much of our team), but it also broadened the realm of possibilities in my mind and that it was possible to create an agency and serve clients. That was where I learned the foundations of my main skillset, which is SEO.

Oana

What was the driving force of building a company?

Joe

Ever since I started working for companies, I had the urge to break out and work for myself. I think I had this overly-confident, young male perspective that I was smart enough and knew more than my bosses. Which in retrospect, being a bit more experienced now, I realize how naive I was and how much there is to learn at every age.

I had a full-time job at a travel tour company and had a few clients on the side. In about May 2015 I was referred a few new clients all at once, so I had the opportunity to choose between my full-time job and go independent. It was good timing because the travel company had just been acquired by another company and were looking to shed costs. I struck a deal with them where they became a client of mine, so the transition was really great overall. 

Not everyone is that lucky with the timing, but I’d recommend to anyone else looking to go independent that they line up some opportunities on the side so they don’t make it a “go big or go home” decision, which adds a lot of stress if you don’t have a huge savings account or venture capital funding you.

joe

The driving force was that I just really wanted to earn my pay based on my own production or lack thereof. The good thing about a full-time job, at your average company, is you get guaranteed money for doing average work. For some people, that’s great; for others, it’s not that motivating. I liked the concept of being motivated to learn and improve, and having that directly impact my take-home pay and impact on my career. It’s definitely not for everyone, but overall it’s been a good alignment for me.

Oana

What’s the mission of Green Flag Digital? What do you aim to accomplish?

Joe

Our primary mission is to make more beautiful and higher quality content on the internet. That’s quite grandiose, but we play a very small part in producing actually really cool content marketing pieces and not just another filler piece. We accomplish this by creating data-driven content marketing for internet company clients to earn placements in high-quality publications and increase traffic to their website. 

One example that I’m particularly proud of (and took 100+ hours of work) was creating this world map of an epic 52-week vacation, visiting 52 cities around the world where the temperature was perfect the whole time. We defined perfect as the range of daily highs between 21-25 degrees Celsius, which is 70-75 degrees Fahrenheit. 

The map for the 52-week dream trip

Another example would be this computer science degree vs coding bootcamps infographic we created, which is actually quite relevant in 2020 with students deciding if college is worth paying for given remote classes are going to be the default for the foreseeable future.

Oana

What do you think makes a good business relationship (with a client of yours)?

Joe

This is definitely one of the hardest parts and easiest parts at the same time. It’s hard because every person is different. Different clients want different types of reporting, updates, and engagement levels. They all have different goals and expectations and judgments on value. So adjusting to their personalities, desires, goals, etc. is the hard part.

It can be easy if you realize that they’re just another human that wants to do their job well. If you provide a good service, with a good value, that makes them look good to their bosses, it’s a no brainer. And when communicating with them, you want to be honest and shoot it straight with them, telling them like it is and how to be better, within reason. 

Companies hire outside consultants and agencies because they want a 3rd party to objectively tell them what’s the best path forward and not be mired by internal company politics. Usually, your point of contact appreciates you telling them both the good and the bad.

There’s no use in covering up a poor-performing month. If your contact realizes you’re trying to sugarcoat everything, they’ll trust you less.

joe

Oana

Did your attitude towards doing business change over the years?

Joe

Yes, it’s ever-evolving. Like most people, when starting out their career they may think the business world and doing business may be pretty cut and dry. But as you progress, you realize the amount of complexity and how many different markets and industries there are.

A broad approach that I’ve been trying to adapt more and more in my attitude towards business is focusing on the results and principles that are working and doing that over and over. I have been guilty of chasing the next shiny object, learning new things, trying new stuff all the time.

My new mantra is to simplify and double-down on what works and shed what doesn’t work. For example, I have been able to get some decent traffic on a few of the blog posts I’ve written on my blog, such as this one on above-the-fold SEO, yet on average, I’ve only published a blog post like every four months. In a way, that’s a lack of discipline and not doing what I know works, and I think that can broadly be applied to many areas of business.

To get specific in my day-today, one big change for me that has been ever-evolving has been the transition between looking at websites and businesses from the lens of a very analytical, numbers-driven SEO approach to a more holistic approach where numbers, traditional marketing, humanity, and psychology all merge together in a beautiful cocktail.

Instead of looking at search volume and links on a numbers-driven basis, I’ve changed my approach to incorporate better copywriting, UX understanding, psychographics, and just generally think about what the user really wants and what they’re trying to accomplish.

Oana

The SEO game is quite barbaric these days. How does your system of values resonate with Google’s greed in terms of ranking?

Joe

Google can be quite greedy for sure in some verticals, as the recent anti-trust hearings and other lawsuits have tried to bring to light more. The fact is in some industries like hotel and flight booking and mortgages, Google pushes down all traditional listings and promotes their own properties.

At the same time, Google has done the public a generally really good service. It gives everyone free access to the world’s knowledge and makes revenue on only a small percentage of overall searches. Search engine users click on organic listings 94% of the time, and ads only 6%. So it really is a freemium model where we use the utility completely for free, and only the advertisers are paying Google.

Google gets a lot of criticism (and they should), and they’ve moved away from their “don’t be evil” mantra, but I do agree that at the end of the day, we have free and easy alternatives to not use Google at any moment of the day. 

joe


And with every algorithm update, it seems that Google is more and more rewarding site builders who are making constant improvements to serve the end-user better. It’s not apparent in every search result, but the quality is no doubt better now than in 2010 when it was much easier to game the rankings.

All of this ties into the practice of SEO. It’s true it can be barbaric in some verticals like casinos, CBD, mail-order pharmacies, and other “vices”, but in most industries I wouldn’t call it barbaric. There was a period back in the 2000s when negative SEO practices worked, and there are whispers that they can still work today, but by and large, the SEO industry and practices have matured and evolved away from their Wild West days.

My latest philosophy and value system is that the high-quality, long-term approach will be the most sustainable and win in the long run. 

For example, you can create an average blog post with an infographic and spend 20 hours manually emailing people to get placements, but as soon you’re done with outreach, the traffic flatlines, and you don’t get any more links.

Or you can spend twice as long creating a super-beautiful, interactive post that has a specific target market in mind, and then spend 10 hours doing outreach, get placements, and then that momentum surfaces it to other journalists who love it and write about it on their own without any additional work from you, and you get new placements every month for the next two years.

Obviously, the second approach is much more ideal and sustainable. And this is generally the approach that should be taken when creating and promoting content for the web, within your budget.

At the same time, we have to balance this idealistic approach with what’s working today. For example, Google has said over and over to “just focus on the user.” But it’s not that simple. In many searches and industries, the websites that create keyword-focused, long-form content with lots of backlinks will run circles over their competitors that just sit back and “focus on the user”.

So like real life and any business, you have to mesh the long-term, sustainable vision with what’s practical and working today. If you only focus on the long term but can’t make a profit for the next 12 months, you won’t get to the “long term” future for your vision to be realized.

Oana

How large is the playground for small companies in getting themselves heard through SEO and content? 

Joe

When you’re small and starting out you generally want to go for what’s called “long-tail keywords”. Essentially the monthly search volume for these is lower, but there are less established websites competing for these keywords. 

There are multiple approaches here. You can create many, many small posts focusing on each of these long-tail keywords, or you can create what I call a “long-tail stack” where you address a lot of these queries in one larger blog post. Ahrefs has a great explanation on long-tail keywords in their post here.

Another approach, that’s more natural and less keyword-research heavy is to look at the common questions your prospective and current customers have asked, and answer them via blog posts, or in a case of a site like Pixelgrade, the theme documentation.

If we’re thinking of the average small business that’s not a theme company or a digital marketer, they may say “I don’t want to blog.” Instead of thinking of it as blogging, think of it as repurposing existing content that’s locked away in emails. 

I recently looked at the sales emails of one of my clients that’s a printing company, and there was a treasure-trove of information in there. Answers to tons and tons of questions regarding pricing, artwork, shipping, invoicing, installation, almost everything. I realized by digging through these emails I could vastly improve the product pages of the site and reduce my own questions I have as their marketer that’s not in the product details on a day-to-day basis.

Oana

Do you have any piece of advice for them to get going in this area in a sustainable manner?

Joe

The sustainable way to do it is to chip away at it in a consistent manner. For most small businesses with 100 other things to do, that means setting aside 4 hours every Friday, for example, and writing a new blog post or sales page for your site. Or reaching out and doing your own PR to get interviewed by an industry magazine, or write a guest post for a publication.

Once the small business begins to see traffic and results from the long-tail approach mentioned above, they can start to write bigger content for more competitive keywords. Continue to level up and build on your lessons from watching your Google Analytics. Make it a practice to create, analyze, learn, iterate, and repeat.

The approach that works best is a kaizen approach of constant improvement. Don’t expect quick results, and don’t base your small business only on SEO, or you’ll go crazy.

joe

At the end of the day, SEO is a long-term game. You’ll see nothing at first, then a trickle, then a compounding effect if you stick with it and keep publishing weekly, learning and iterating as you go. 

It’s just like the old Chinese proverb: “The best time to plant a tree was 20 years ago. The second best time is now.”

Oana

What do you think makes a good piece of content or story?

Joe

A good piece of content has a specific audience in mind and is not written generically. Generic news writing is pertinent for a general news outlet like Reuters, but not for businesses. You should already know who your audience and customers are, and even then, each content piece should have a specific segment of them in mind.

It reminds me of this quote:

“Write to please just one person. If you open a window and make love to the world, so to speak, your story will get pneumonia.”

Kurt Vonnegut

If you write for everyone, you write for no one, if you write for one person, you connect with a lot of people who feel similarly. You won’t connect with everyone, but a distinct segment that feels like your writing is just for them.

This approach has recently become apparent to me, as I’ve become jaded by non-authentic content that, sadly, has been pushed by content marketers and SEOs just to get more traffic.

I agree with what I’m picking up in your question, that stories are more powerful and impactful. Stories are built into our DNA, and I think those who can tell compelling stories on the internet will truly stand out and win over the hearts of their audience.

It’s not always practical to write a story when you’re talking about “how to install plugin X in WordPress”, but it should be something that is always front of mind for content creators.

As we’ve seen with the rise of social networks like Instagram, individual influencers who connect with their audiences on a personal level can get a massive following. People follow people, and the more that the human story and connection can make its way into a brand’s content strategy, the better.

Oana

Keywords or meaning, headlines or essence, humanity or algorithms? What’s your call?

Joe

These days it’s not black and white. Both sides of each of those are important, and the blend of the two depends on the context. For example, a non-profit can have a lot of meaning (most do), but if it makes no attempt at keyword research and therefore is seen by only 1% of those who want to be involved, it’s not fully fulfilling its mission. 

Algorithms, at least Google’s stated goal with their algorithm, is to best understand what humans truly want in a search query and serve that to users. It’s not possible to have an in-house librarian at Google hand curating a list of the best search results for every query in the world, so the algorithm combined with human feedback is the best way to serve the largest amount of people around the world.

Of course, we need limits and safeguards to prevent algorithms or headlines run away and cause chaos, as we’ve seen before in many scenarios. For example, Upworthy and Viral Nova had a moment for a year or two where they were the masters of clickbait headlines, which seemed to work but was ultimately unrewarding to readers.

Eventually Facebook adjusted their algorithm to deemphasize those types of over-the-top clickbait headlines, so that may be an example of dialing back headlines in favor of essence.

Oana

What made you choose Julia, our product, for building The Design Home website?

Joe

I knew I wanted to use a Pixelgrade theme after experimenting with it on less established sites such as Optimal Pad (using Hive). What I love most about Pixelgrade themes is just how easy the transition is, and once the theme is set up with your onboarding process, it just works. So I ended up choosing Julia because it features the images very prominently from the home page and blog page.

I love how Julia has amazing typography overall and can stand on its own even without large photos.

joe

But the coolest part is the algorithmic header photo positioning on this theme and others—where a portrait photo will show up in an interesting way in the header and a landscape photo looks great as well.

The home page for Joe’s website—thedesignhome.com

Oana

How would you define the experience of working with this WordPress theme?

Joe

When I switched to Julia from an older theme I was actually shocked that all the content and photos transitioned seamlessly and just worked.

In my 10+ years of using WordPress themes, I’ve come to expect something to always break during a theme transition, but not this time. I was actually ecstatic, since I was preparing for the worst.

One of the best things about Pixelgrade is Pixelgrade Care built right into WordPress in the bottom right. It’s genius and super helpful. I’ve bought a handful of themes off the popular marketplaces and it’s always a pain to have to remember where the support URL is for that one theme, and then wait a few days for someone to respond, and the support depends on the theme creator— it could be really good, or it could be non-existant, it’s always a gamble.

Oana

If Julia would be a piece of furniture, what would it be?

Joe

I have the perfect furniture unit for Julia. Since the theme is generally recipe-based, modern, and also very flexible and modular, it’s perfectly represented by the Float Modular Kitchen by MUT Design.

The Float Modular Kitchen by MUT Design

It’s a beautiful looking modular series of pieces—with the cornerstone piece being this kitchen-island like unit with a sink, storage, and cooking range. It looks super modern and upscale, yet made of common materials including copper, marble, and natural wood.

I don’t own this piece, but would love to in the future. 

👨🏼‍🎨

Read a delightful story of a DIY company that created an outstanding blog with Julia, our WordPress gem. Discover how they write authentic content about their graffiti cans that grab people’s attention.

Oana

What’s your approach to creating meaningful articles for The Design Home website and avoid making useless noise?

Joe

My approach with The Design Home is always evolving. I actually bought this website from another owner after I noticed it was unused and uncared for. In the past, the site was following the model of other similar sites where they simply featured one product and a short description.

My plan moving forward is to hire expert writers in the field with a background in architecture and interior design to lend their expertise to the articles.

While costs are always a factor when producing content, and it’s not always in the budget, it’s truly better for the readers and search engine results if you can have true experts writing the content.

Not only will smart, experienced visitors tell the difference, but Google’s understanding of language has been advancing rapidly over the years, to the point where I believe they can understand writers’ expertise in a way they never could before.

Oana

You gave us an honest review for which we’re grateful. What made you take the time to share it with the world?

Joe

I felt that the value you guys give through your theme quality, support, and overall community you’re fostering is so great that I wanted to give back. It was kind of a value imbalance where I have received more value than I paid, so I wanted to return the favor in some way. (Hint, hint you should raise your prices.)

Since Julia was so easy to set up, use, and get support for, I just had to leave a review to let others know. I’ve been super frustrated in my search for WordPress themes—the market is so fragmented, and the 3rd party marketplace solution may work for designs, photos, and illustrations, but I don’t think it’s the way to go for complex products that need ongoing support, like WordPress themes. Based on your sales by channel transition away from 3rd party marketplaces to your own brand, it seems you guys have come to the same transition internally.

I also like the model of a team behind a theme creation company, putting their names and faces to the company like you guys do, going above and beyond with transparency reports and fostering a community like Upstairs.

I may sound like an over-zealous fan, but like I said in my review, you guys really stand out in your quality and care in a way that no-one else is doing.

joe

Oana

Do you have any piece of advice for your fellow entrepreneurs?

Joe

Yes, one big thing I’ve been slowly learning, and it only came to a big realization this year, is the need to create much more than you consume. I tend to default towards over-reading books, blogs, and other sources of information before making decisions. I then over-plan to try to take the optimal approach before starting something. In reality, I’ve learned it’s best to learn a bit of information and take action implementing it in an iterative approach. 

It’s very similar to taking the agile approach vs. waterfall approach in website development. That philosophy can be applied to almost any sphere in digital work. I can’t speak for other occupations like building a skyscraper or an airplane—of course; it’s a different set of rules for other professions. But when it comes to software work and creative work where we can rapidly create, edit, update, and delete, it’s a sound philosophy to live by. 

This all ties into using Pixelgrade themes. In the past, I would try to over-engineer the page and content architecture for sites, try to get a totally custom design, and then get a WordPress developer to build it out.

But now my approach is to use a Pixelgrade theme to rapidly get the site up, focus on creating content and promoting the site, and then when it gets to a certain level of success, I can spend more time and money on additional upgrades.

Joe’s clarity regarding what kind of business he wants to keep building and the way he approaches content writing, and SEO practices is inspiring. It opens more human-centered gateways to grab attention through in-depth articles written by real people who have hands-on experience.

Nothing bothers me more than people who throw empty words packed in a manner that’s tailored to the algorithm’s requests rather than concrete needs. Within the WordPress ecosystem, we still face a significant challenge with how much poor content is out there, which misleads people and provides no value.

🤓

Media coverage in WordPress should take another route—it’s an article I wrote from a place of care to express my worries regarding how plenty of publishers from this community are contributing to a broken system.

In the end, we can all make decisions that bring us in a spot or another, for better or worse. I am beyond grateful that Joe chooses every single day to look for meaningful stories that are relevant in the long run and make the web a better place. I think it’s everyone’s responsibility to do so. Thank you!

The post The story of a business focused on creating meaningful content appeared first on Pixelgrade.

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Building a customer-driven hospitality business https://pixelgrade.com/upstairs/customer-driven-hospitality-business/ https://pixelgrade.com/upstairs/customer-driven-hospitality-business/#respond Tue, 28 Jul 2020 12:05:00 +0000 https://pixelgrade.com/?p=116470 Putting the customer at the center of your hospitality business should be a must-do. Learn how Drinkeria does that successfully.

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Beauty lies in diversity. When it comes to our customers, nothing can be more accurate. We love discovering their stories and learning from their various experiences. We focus more on the people behind the curtains and less on finding out specific ways in which they use our products.

Diosefer is one of the 60K+ people that trust us. He decided to spend his money on one of our premium WordPress themes — Rosa2. We’re thankful for joining our community and seeing how he makes the most out of our digital product.

However, what amazed me about his story is not the witty way he uses features within the theme nor how eye-catching are the photos of his drinks. It was his passion for what he does and the authenticity that wraps it all around.

In a world full of superficiality, especially in the digital playground, such an honest approach brings oxygen and clarity. I believe we genuinely need more of that.

This conversation with Diosefer is a boost for every entrepreneur in the hospitality industry and for those who lost hope along the way. In these weird times we live, it does not take long until uncertainties start to be overwhelming.

Diosefer offers a fresh perspective on how being confident and consistent can help us go far. Get yourself a drink (or learn how to make one from our chat) and read this article at your own pace.


Oana

Who’s behind Drinkeria, and what’s your story?

Diosefer

My name is Diosefer Dal Mora, and I created the company.

I believe nobody ever builds anything alone, and we need to surround ourselves with competent people to make a dream come true. I’ll tell you a little bit about each one. A while ago, when I managed a bar in our city (which also used a Pixelgrade template on the website), we started to follow the growth of the Brazilian cocktail market.

We realized that if we created a serious business, with clear marketing actions, well-defined operational processes, and serving a very high-quality product, we would be able to stand out in the market.

diosefer

And that’s what happened. In May last year, my current partner at Drinkeria.co approached me to present a Gastronomic Complex project for our city where one of the stores could be a cocktail bar. From this opportunity, I created Drinkeria, which had an excellent performance, selling 150% more than what we initially planned for its start, which gave us credibility and security to prepare to open more units in our state. However, COVID-19 has made its move.

Drinkeria’s venue

Oana

What’s the experience that shaped who you are today?

Diosefer

I started my adventure with restaurants, when I was 19 years old, working as a waiter in a pizzeria to cover part of my expenses from the architecture and urbanism college, which I never finished. 

Then I started falling in love with customer service, which was my differential at work. So I went from a waiter to the administrative areas and started to manage a restaurant called Sangsan Asian Lounge. I learned a lot about business administration and people management. It was at Sangsan that I got the insight that would lead me into the cocktail business.

It was a sum of factors. Joining a group of competent people, the opportunity to start my business in a place where a lot of people hang out, and the main one: the love I have for the cocktail shop.

Oana

What makes a good bartender these days?

Diosefer

That is a tough question. The way I see, a good bartender is someone who can create new things, make new combinations, and, aside from that, a person who can keep a high-quality standard when producing on a large scale. That, I believe, is the hardest skill to find.

We focus on constant evolution and training. A very experienced bartender and mixologist consult us, and we continuously follow the growth of the market and listen to our customers. Also, we often do online courses to improve our skills. An important partner to us is DBA (Diageo Bar Academy), which is offering great free courses during this period.

Remember one thing: customers are the ones who make your business successful. They need to be happy and feel heard, always!

diosefer

Sam Walton (Walmart) once said: “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” For us, our customers are everything.

Oana

How did the industry evolve, and what changed along the way?

Diosefer

The beverage industry is continuously changing. And that happens without a doubt because our consumers are increasingly demanding. The easy access to information and the quick dissemination of content allows anyone to be an expert in different areas.

Are you going to say that you don’t have a friend in your group who understands everything about cooking, and when you get together, he always does something new? It is like that with the cocktail shop. If a new drink is created today in NY, I can make it here in Brazil tomorrow.

There are also trends in the consumption of spirits. A while ago, everyone in Brazil drank vodka, nowadays everyone drinks gin & tonic, and the next trend will undoubtedly be rum drinks. Knowing the market trend, when it comes to creativity, the sky’s the limit.

🎤

Discover how another hospitality business is reinventing itself during these challenging times with the power of their community.

Oana

How would you describe a good experience at your venue?

Diosefer

The good experience starts with the arrival, where all the employees at Drinkeria call you by name. This is a differential and makes each customer feel at home.

Another crucial point is high quality and always legalized drinks and supplies. This should be a must in any business, but unfortunately, we know that it is not so.

At Drinkeria, the team’s passion and dedication to the business ensure that all products are delivered and presented in the best possible way as if they were made for themselves, whether that means serving a good wine or that special drink that we love.

Oana

What makes you unique in doing this job?

Diosefer

That is a simple one. The love for what I do, the professionalism and dedication I put into each product I create, the friendliness with which my team and I serve customers, and the quality of the inputs and products I work with.

Oana

What’s the most impressive feedback you got from someone?

Diosefer

It was for sure the feedback from the first major event I did. It was a graduation party. The mother of the graduate had told me that she was not sure about hiring us, as we were new to the market, and she had a previous bad experience with one of our competitors.

At the end of the event, she came to me and said: “I didn’t regret hiring Drinkeria for a second. Thank you very much”.

Oana

What’s your favorite drink, and why? Does it tell something about you?

Diosefer

My favorite drink is the G&T Drinkeria. The recipe is simple: 2 oz of Tanqueray gin in a bowl, top it with cubed ice, and then with tonic water. And finally, add a slice of lemon and five basil leaves. It’s the best G&T in the world!

The second is a trick question, and I don’t mean to be judgy, but I can certainly say a lot about a person’s personality by seeing what they prefer to drink – if it is bitter, sweet, dry. Anyway, each character prefers a type of drink.

Oana

How do you cope with the challenging days we are all facing?

Diosefer

As we know, it is an unprecedented situation. I had never imagined going through something like this. Drinkeria.co has been closed for four months. We are constantly looking for new options to bring money into our business, and that is a tough thing to accomplish.

Every day left behind, during this pandemic, is a victory.

diosefer

What gives me certainty and strength to keep on going is that I know how promising this market is. I cannot let myself be overwhelmed by the current situation we are experiencing. Another thing is that I notice an absolute lack of interest from potential competitors. What most people fail to understand is that this is a serious market, and there is no room for amateurs.

Oana

How does this pandemic impact your business?

Diosefer

The pandemic has been terrifying for everyone. Here at Drinkeria, we needed to reinvent ourselves, and that required a lot of patience, creativity, market research, and a lot of quick thinking to stay in the game.

If anyone wants to know more about our approach during this crisis, they can contact us, and we will be happy to share our ideas and actions.

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Are you interested in reading more authentic stories that make us better people? Read more about the Upstairs Community and join us.

Oana

How do you imagine things will be once you return behind the bar?

Diosefer

I don’t think I can see anything clear right now, but I believe that by February 2021, we will be able to resume 100% of our activities. Still, I am not sure our customers will start going to our place as assiduously as before. Before the pandemic, the Gastronomic Complex, where Drinkeria is located, had a lot of visitors.

The future is still uncertain, and the only thing I can tell you is that we will keep on reinventing our business to share our love for drinks with as many people as we can.

diosefer

It feels empowering to see Diosefer and his team at Drinkeria choosing to keep working for their passion and making their business thrive in the long haul.

As any entrepreneur out there, he’s familiar with uncertainties, and deficits of resources are a daily reality. Yes, COVID-19 highlights all of them all at once, but as long as we don’t let ourselves freeze, there’s still room for finding solutions.

We genuinely hope Drinkeria will continue its journey and remain a place where beautiful experiences stay at the core. Hopefully, humans with different stories will gather over a glass of whatever drink unties their tongues and brings them closer.

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